OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
238 ratings and 126 comments received in the last 90 days.
29 December 2024
Ryan McGregor and Esuan Steenkamp are long term contacts who have always ensured that what was promised was delivered. This was very true in respect of this purchase.
28 December 2024
Courteous, knowledgeable and friendly
26 December 2024
Isaac Wood took us through the process of the sale of our present car and the purchase of our new BMW. Delivery and presentation was excellent.
23 December 2024
Astonishing my previous entry I am a long standing customer of Grassicks and always receive the best attention and feel very much at home at the dealership .
22 December 2024
We first visited Glasgow Douglas Park - we felt pressured and uncomfortable. So we ended up with Eddie at Grassicks. What an outstanding service. Eddie went above and beyond throughout the journey, explaining every detail with patience and kindness.
19 December 2024
Excellent comms, friendly staff
18 December 2024
Excellent salesman and friendly support staff. David Macdonald, salesman, leon who went through the set up process with me and Cathy the receptionist. All the staff are welcoming and helpful
18 December 2024
Loved it, the bow is always a nice touch.
09 December 2024
Given a decent price for my vehicle in part exchange. All queries and questions were answered. Also given the opportunity to test drive a demonstration vehicle.
15 January 2025
The service was very good including the collecting and return by very helpful Men.
15 January 2025
Service completed on time
14 January 2025
I was fuly informed of the work carried out, and I have every confidence in the ability of the staff.
13 January 2025
Car went for 2 recalls, took a while for the part to be available, but i was kept informed regularly, also had to go back a 2nd time to complete it.
13 January 2025
Job done efficiently and on time. Good communication from garage.
12 January 2025
The recpetionist and mechanic were both helpful and efficient, and the service carried out without any problems. Perfect.
11 January 2025
All good
02 January 2025
Always deliver and within agreed time frame
30 December 2024
The post-service valet left hand prints and marks on the inside of the windscreen, which required/requires unnecessary cleaning work on my part. Disappointing.
29 December 2024
From start to finish the experience is always excellent.
01 January 2025
The staff make the experience very satisfying, especially Ryan, Ivan and Catherine.