OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
192 ratings and 110 comments received in the last 90 days.
17 April 2024
Grassicks were excellent to deal with. I actually felt they cared about my business and weren't just selling me a car
05 April 2024
Very good retail experience at Grassicks.
05 April 2024
Knowledgeable, friendly and enthusiastic staff, worth travelling for.
04 April 2024
Quality service provided
04 April 2024
Excellent attention and communication Ryan, my contact at the dealer.
04 April 2024
The experience was so simple due to the support of Ryan who made everything straightforward and understandable
03 April 2024
Did not explain fully all car features such entertainment settings all else was great
29 March 2024
Grassicks is FAB. Everyone from reception to sales staff are so friendly. It's like being part of a family.
26 March 2024
David showed what the car etc looked like on the big tv screen, also showed a similar looking one on the shop floor which was nice to see roughly what it would look like. Gave approximate expected delivery dates and why it takes so long to arrive.
18 April 2024
It would usually be a 5 but there was confusion as my appointment had been cancelled, as the part hasn't arrived, but I was not notified so not on the work schedule. They then discovered the part had arrived and completed the job in an hour!
16 April 2024
Excellent experience and even got a free breakfast, from Grassicks, while I waited, at a local restaurant
16 April 2024
Ivan the service manager is a definite problem fixer. Grassicks are very lucky to have him in post.
15 April 2024
Great service support from team in Perth following Roadside assist remedial action
14 April 2024
Great service
13 April 2024
All was thoroughly explained and done very quickly
13 April 2024
Very satisfied as always
11 April 2024
Pleasure to meet and speak to garage personnel.
09 April 2024
I had to wait five hours before my car was finished. Not usual, however..
09 April 2024
I was satisfied, one area of improvement though would be to be able to drop my car off before 08:00. I am sure your workshop staff would appreciate this as would I as I start work at 08:00 and it would save me from being late.
18 April 2024
While the sales staff at the Centre were excellent, the gap between ordering and delivery was disappointing, although it was made clear that was the expected time it would take.