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ABOUT GRASSICKS BMW.

We are a long time family business and we pride ourselves in our great Customer Service.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

did everything I requested so reception to mechanic communication is obviously very efficient.

Service

A 15 minute wait whilst personnel were sharing a computer,

Service

There service has always been firstclass,with friendly helpful staff what more could you ask

Service

GREAT SERVICE FROM THE GUYS AT GRASSICKS

Service

Faultless

Service

The experience was perfectly alright, but not as good as it used to be before Grassicks changed hands.

Service
Thank you for your feedback. We would appreciate to know why you feel it has changed as we have the same friendly staff. A member of our customer care team will call you to discuss further.

You are always receive a warm welcome when you visit the Grassicks garage.

Service

They did what the said they would. The service team, Ivan and Neil in particular, were easy to talk with and polite and friendly.Courtesy transport to and from the city centre was an added bonus.

Service

Staff very informative and prompt at contacting me.

Service

I was met at the door of the garage, greeted and completed all the required details within a few minutes. I was offered a lift anywhere, or a complimentary breakfast at a nearby restaurant, or the use of a customer lounge.

Service

Arranged with one call. Breakfast provided while we waited. Work completed as promised. Faultless service, but no more than I have come to expect from BMW.

Service

Always treated well by all the staff which is not always the case with the motor industry.

Service

Very positive experience

Service

All staff helpful and very pleasant

Service

My service light in my car has remained on even though my car was recently serviced.

Service
Ms Gordon our sincere apologise this has remained on our customer care team are contacting you now to arrange this to be resolved.

Quality service staff

Service

No problems

Service

Excellent service

Service

Grassick's is easy to deal with and is still customer focussed

Service

From the minute you enter the building, staff are confident, pleasant and efficient. I was kept up to date with progress and the service was completed on time.

Service

It's a pleasure to do business with Grassicks

Service

Again great and friendly customer service no complaints but cost is so high especially as now retired and less income available

Service

Everything went smoothly, staff very pleasant.

Service

Every thing went like clock work ,with the experienced staff.

Service

Friendly, efficient, helpful and reliable

Service

The service was performed satisfactorily.It seems that the service consisted of an oil/filter change, pollen filter change, a computer check/satnav update.I would prefer the service/parking brakes to be checked also.I had to retune the radio.

Service

Always deliver great service and experience.

Service

I have always found Grassicks staff very polite , pleasant and helpful.

Service

Service advisor Ivan kept me update and workshop technicians always do a thorough job

Service

Dealt with them for years, so hopefully the new owners will continue the excellent service previously experienced.

Service

Dropped the car off, identified the issue, fixed inder warranty and then delivered back to me in a few days.

Service

The sales staff were very helpful and flexible. At handover, it was week 1 for the product genius, so a lot of gaps in her knowledge and even some info that was simply wrong. Not a big deal but perhaps more comprehensive training before starting.

Sales

The whole BMW experience was sold very well. I could very well be a repeat customer.