We are a long time family business and we pride ourselves in our great Customer Service.
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The service was completed well, to my knowledge anyway. Communication was good too.
all went as planned and good communications with the service manager Stuart,
got car back very clean and tidy
Very good service
Staff understood my issue and went the extra mile to ensure that I was looked after and car returned as quickly as possible
Very happy, great folks to,deal,with and their covid arrangements were good. Oh, and car came back to me in perfect condition.
Very easy experience
Staff very helpful and efficient covid friendly system for dealing with contact/payment etc.
Employees do a great job .
All work completed expertly and timeously.
Got the option of taking out a Service Plan for the future.
Found unknown fault and rectified
Lovely courtesy car. Problems with my car resolved.
Fast and efficient turn around when dropping off and collecting. I liked the fact they sent the bill and a link to pay before I collected the car.
All staff were attentive and helpful. Excellent communication. Relaxing experience overall.
They took the car in at the weekend as the issue needed to be dealt with (no rear suspension on one side) and it was fixed in a couple of days. The dealer kept me informed of progress.
Eliminated an annoying vibration. This took a fair amount of time to source.
Had to collect my own car from washing area. Thought it might have been brought to front door.
Everything was dealt with in a professional and friendly manner
The overall experience was very pleasant, also I was provided with a very nice courtesy car. All COVID 19 measures were in place.
Friendly service, with good communication and everything explained.
I was kept well informed. The staff I dealt with were efficient and pleasant.
No hassle visit
kept informed the whole time
The garage had excellent Covid-19 precautions in place, and I was given clear instructions regarding sanitising the key and how to leave the car (air con off, etc). The car was ready early, communication was excellent and the cost was reasonable.
Efficient, comprehensive, good value
Excellent customer post sale service
No issues all work completed satisfactorily, and the car cleaned and on schedule
Job done, car valeted and health check carried out. Also had a courtesy car.
On arrival it was already understood that I was on a tight schedule for getting back to the island on the last ferry, everybody worked hard including starting the service almost as soon as I arrived (20mins early).
On a very wet day I was offered a lovely seat in the lounge area and supplied with coffee while waiting for the car to be serviced. Job was done efficiently and thoroughly and cost was reasonable too.
High standard of service, both with the customer personally and with the quality of the work that is required for the car to function safely and effectively.
Well organised, efficient and personable and helpful staff
Great Service all round.
Jonny Wilson at Grassicks was excellent throughout
My sales rep Ryan accommodated our every needs and was extremely helpful in finding the right car at the right price. He also was polite, courteous and made us feel very comfortable throughout the whole sale process
David and Esuan, friendly totally professional and kept me informed at all stages.
Went above and beyond in answering questions via email out of office hours.
AFTER DECIDING TO GO AHEAD WITH THE PURCHASE AND WE LIKED THE MISANO BLUE COLOUR, DANNY THEN INFORMED US THAT IT WAS ONLY AVAILABLE IN THE M SPORT, BOTH DANNY AND SALES MANAGER ESUAN SPENT TIME WITH US AND WE DECIDED TO GO FOR THE M SPORT.
A very relaxed approach to another big purchasing decision.
Fantastic sales experience with Sales Person
Everyone I delt with was friendly, professional and knowledgeable about the car.
Ryan was very helpful in assisting with the building of my new car. Made suggestions which turned out great. Delivery date was spot on.
Ryan is very helpful
I was made to feel welcome by everyone at Grassicks, and the whole purchase process went very well
Treated well and helped to enjoy the experience.
Danny green the salesman was excellent and kept me informed at every point of the sales process
Esuan, David and the rest of the team did fantastically well to keep me up to date given the current global situation. Always accessible (virtually!) and very responsive in dealing with queries and the car is brilliant!
My car was delayed due to the pandemic, but Ryan McGregor was in regular contact about the status of our car and to keep us informed of progress.
Purchase and delivery very smooth, very happy with process
everything went like clockwork
Excellent overall experience
Excellent customer service provided
Grassicks are a first rate outfit.
The sales person Ryan McGreggor kept me informed the full way through my buying process especially with the difficulties the recent COVID pandemic brought
Everything ran very smoothly.
All went well with no problems or delays.