Loading...

ABOUT GRASSICKS BMW.

We are a long time family business and we pride ourselves in our great Customer Service.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Although from item was missed which has resulted in the car being returned for inspection I was completely satisfied by the level of service.

Service

There was a slight misunderstanding as how long the service would take as there was a small recall to be dealt with at the same time as the service The girl on reception didn’t know how long it would take and resulted in me hanging about for 4hours

Service

As above - I have personally owned 28 BMW s, many of them supplied by Grassicks, they have been a 9/10 throughout. JWG

Service

Quality of work on my complimentary valet was fairly poor - shiny bits on the dash were left very smeared and I had to sort out when I got home.

Service

I was told that the service would take 1.5hours, reasonable for a first service, so I elected tom wait.Thinking that I had booked in before 8:30 I thought that around 10:00 would be good.It was nearer 1:00. Another client told me that at the least

Service

The professionalism and helpfulness of Grassicks personnel are the primary reason for my continued return. I have noticed a drop in customer service since the company was bought by Eastern, but my main points of contact remain way above expectations

Service

Grassicks BMW is undergoing a massive redevelopment and parking/service at t is moved to Mini next door. There was no prior warning of this when I booked in the car. Parking at Mini is limited as well.

Service

I offered to show them where I thought the noise (rattle) was coming from. They did not take me up on that offer. Replaced the door seal and as I was driving home the rattle appeared again. I took a day off work and travelled over 60 miles (return)

Service

Good communication, practical response to issues. Very well managed

Service

I was amazed that for the cars first service the car is not checked for fault codes via the ECU and no search is made for any software upgrades. I would have thought this would have been standard procedure.

Service

i have tried three times to get satisfaction about my handbrake but to no avail ihave to pull handbrake up to last didget and car is still not held in place this may cause an accident.

Service

Very helpful mechanic, who explained everything in full, what my car needed.

Service

Everything ran very smoothly and service was fantastic.

Service

top notch. And Ryan McGregor arranged a very nice courtesty car :)

Service

Service efficiently completed

Service

You are all ways treated very friendly and fair.

Service

Excellent service provided from Ivan at Grassicks. Only issue is he is so busy that trying to get a hold of him to speak to can be difficult.Technicians finally found fault in car but wish it had been discovered the first time around.

Service

did everything I requested so reception to mechanic communication is obviously very efficient.

Service

A 15 minute wait whilst personnel were sharing a computer,

Service

There service has always been firstclass,with friendly helpful staff what more could you ask

Service

GREAT SERVICE FROM THE GUYS AT GRASSICKS

Service

Faultless

Service

The experience was perfectly alright, but not as good as it used to be before Grassicks changed hands.

Service
Thank you for your feedback. We would appreciate to know why you feel it has changed as we have the same friendly staff. A member of our customer care team will call you to discuss further.

You are always receive a warm welcome when you visit the Grassicks garage.

Service

They did what the said they would. The service team, Ivan and Neil in particular, were easy to talk with and polite and friendly.Courtesy transport to and from the city centre was an added bonus.

Service

Staff very informative and prompt at contacting me.

Service

I was met at the door of the garage, greeted and completed all the required details within a few minutes. I was offered a lift anywhere, or a complimentary breakfast at a nearby restaurant, or the use of a customer lounge.