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ABOUT GRASSICKS BMW.

We are a long time family business and we pride ourselves in our great Customer Service.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Was really impressed how I was kept up to date and knew what was happening regards the service.

Service

I can't fault the service

Service

No problems at all, everything was great!

Service

No issues of concern

Service

seamless process

Service

Every thing good, nothing to complain about.

Service

Major service completed and 4 fresh tyres fitted. Experience was faultless, from arranging the collection of a courtesy car with Danny Green, our salesman, to the communication from Ivan and Murray in service.

Service

Unfailingly helpful

Service

Everything done on time as promised nothing was any hassle to them or myself

Service

No complaints at all. Receptionist and Service advisor were first class. Courtesy car provided was good quality, clean and tidy.

Service

they allowed me to drop car off on Saturday for Monday service and kept me informed on progress

Service

Ryan the Sales guy kept all his promises and made a difficult time easy!

Service

All work completed on time,friendly service and met all expectations.

Service

Inspection carried out and advisories given.

Service

Ivan on front desk friendly and competent and car returned serviced and clean.

Service

Car collection and repair carried out efficiently and professionally.

Service

Couldn't complain. Everything was as expected. Offered me a very nice replacement car for the day. It was fun to drive.

Service

Esuan and `Danny were a great team, both going the bit extra to make sure I had an excellent buying experience but most importantly that I was absolutely happy with my purchase.

Sales

Excellent customer experience from Grassicks . Very high standards of client care. The showroom etc are immaculately maintained.

Sales

Great communication everything was on time and first class experience

Sales

I found the whole experience refreshing and my wife and I were made to feel very special. The high level of customer experience we received surprised us as we hadn't experienced this level of service from a garage before.

Sales

From the warm welcome we received from Cathryn each time we visited to the friendly and knowledgeable approach from Danny and the caring attitude of Eseuan, what more could we want.