We are a long time family business and we pride ourselves in our great Customer Service.
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Excellent customer service from start to finish - from making the call to book on my preferred day , during the service and afterwards
No matter what the problem is the staff at Grassicks always assist me.
No cause to give less than 5 stars
Couldn't hear what technician was saying on video as radio was on in background
Efficient, helpful, professional staff
what was carried out - after I had to call them again, because they don't return calls - was satisfactory. however, they failed to price me for "advisory repairs", and, again failed to return call. So, I went to a n other garage after that.
Poor communication. When I collected car it had only had part of the service done. Made repeated calls during the service to agree work and no call back. Frustrating to collect car with only 50% of work done and not to have been told.
I certainly felt that I had received good service
Job was done very well
The whole service team are such a pleasure to deal with. Nothing is a problem for them, very professional,warm and welcoming.
This garage compliments the great BMW range of cars it sells and services. The garage looks and feels just right for BMW vehicles. All the staff are very professional and friendly and the working procedures ensure a smooth experience every time.
Car was checked quickly and problem solved in under two hours.
Still waiting on a call back to arrange reinstatement of divers seat cowlings and back pocket to working order. Was in for a head restraint sensor replacement and seat never put back to gether properly.
I would have given 5 out of 5 however my time spent waiting was long because the Wi-Fi in the garage is so poor I could not download e mails or watch Netflix on my iPad . Why can't there be a good Wi-Fi.Even trains and buses have a better Wi-Fi !
Everything explained clearly. Regular updates
Couldn't be better
Everything was done efficiently and on time.
Staff were very helpful and efficient, keeping me informed, in detail, of work carried out. I was offered a run into town while work was being carried out on the car and it was returned having been cleaned both inside and out.
Ivan on the service desk was a good ambassador. I was not impressed with other members of staff. Customer service was do much better when Grassicks was privately owned
It took a bit longer than expected but everything was great.
Car collection from my home is not as good as it was. Now collection can be anytime from 8:30 to 12:00 which can be inconvenient. Previously when I used this service my car was collected and a curtesy car delivered before 9:00 am.
Well it was a lot better than my 1st experience with Grassicks, as my car caught fire on way home .
Service completed well and on time.
Very efficient service, vehicle returned spotless clean,and on time.Car running even better after updates.Very professional and always welcomed with smile.
Having a video and audio of the service carried out allows the customer to see and hear what is found as the inspection is carried out and is very good tool for customer satisfaction.
Very helpful staff when phoning etc
Service was quick and efficient no problems with
When my BMW failed it's MOT because of tyres, I was somewhat surprised that you did not have the tyres in stock which resulted in a return visit the next day.
Job well done, car washed and ready at time promised.
everything down within timeframe quoted
As above. The only fly in the ointment was that I had to bring the car back to Grassicks a couple of days after the service and MOT as the valve on the new tyre needed replaced. I live 25 miles away so it was a bit inconvenient.
All went as I wanted it to
Timely and did what they said they would do
I was kept up to date with the works being carried out, and my car was returned with all issues resolved.
Good service but the booking process and check in process is overly elaborate
Work took longer than estimated. Provided information regarding a potential issue with my battery. I subsequently took the vehicle to the garage of purchase & they refuted this. However no real issues with both & reassurance provided re the battery.
With regards to Grassicks BMW Garage.... Always a friendly, efficient and courteous service whenever I visit. I cannot comment on other BMW garages, but I would recommend Grassicks to others, having used them for many many years.
Strangely 7 months on my rear tyres now have 3mm & 2.5mm more on the inner tread than the last service - yet I have since had an MOT and have never replaced the rear tyres. Sounds like scaremongering and has created serious mis trust.
All explained and we were looked after exceptionally well by staff
Too long for work to be done
Everything was attended with no fuss or bother
No issues, everything explained.
Very satisfied, did not realise car would be there most of the day, . The new system of booking from Edinburgh did not make that clear, as coming from rural area means shopping or doing something in the town all day . A car was offered which I refuse
There was an issue with the service, Service manager explained the issue, courtesy car was given until car was fixed and then my car was delivered to me. There was no hassles, the whole procedure stress free
I had some work done on the steering wheel which was not done properly and when I have I contacted the centre to have this rectified nobody seems to be interested. I called in many time and could not speak to a manager.
Cannot make any comment or criticism as service was excellent.
Satisfied with the work carried out for my MOT
There was a problem with late delivery of our new car caused by the BMW factory. Grassicks did everything that they could to address the issue, keeping us informed and ensuring that we were not inconvenienced. Ryan and Sfan could not have done more.
I am very happy with experience with the service provided as I was kept informed on the progress of my service including a video sent to my phone of the results of the health check. My service advisor explained the breakdown of the cost ofthe service
Having arranged for a while you wait appointment I was surprised to find after two hours my car had not even been started. They did however recover from this issue in a timely manner. A review of the booking in process may be in order
The whole experience was very efficient
Service completed to time and price, only issue was with completion of log book which I had not presented for completion. Posted it to garage for completion but after two weeks and an unanswered e mail was informed it was posted out to me.
The only concern which I had was the time taken to supply a loan Car and when I got in it the first stop I had to make was to get fuel as there was minimal in the Tank.
Staff were excellent, exactly what any customer is looking for. Well done.
Promise of txt for service reminder,did not happen promised e-mail for service plan did not happen
Everything was as expected.
Again, comprehensive service with a clear RAG status.
Grassicks always delivers that higher standard than you would expect from a BMW dealership
Never completely satisfied.
Service advisers always helpful and knowledgeable.
Friendly helpful and efficient service staff.
First class service, good communication and service fully explained.
Work seemed satisfactory but high cost for work and service. Would like a loyalty scheme for clients.
Our car was serviced within the allotted time scale and work that was to be done was explained to us fully before and after completion.
Friendly helpful staff.
excellent communications throughout the purchase
Break down in communication over delivery and servicing.
Excellent and attentive service from start to finish, always taking the customers needs and requirements into consideration.
Ryan McGregor who dealt with my sale was incredibly professional but at the same time brought a level of informality which made the whole transaction both stress free and actually enjoyable. A rare combination of strengths I'd love in my own staff.
I was extremely satisfied with the service given to me by BMW and its staff. The salesperson was very knowledgeable and very patient and happy to go the extra mile to ensue that I had understood everything regarding the car,
My local dealership (Grassicks of Perth) made the whole process very easy, despite the fact that the vast majority of the deal was undertaken remotely due to my employment circumstances, ensuring a stress-free process throughout.
I had complete confidence in the abilities, knowledge and confidence of the people I was dealing with.
Have dealt with same salesman for many years and get on well.
Grassicks, Perth, have been my dealer of choice for many tears now. I drive 140 miles and pass 2 other dealerships to them, for servicing as well. That tells a story. Were it not for Grassicks, I would likely have stuck to my 'no more BMW' idea.
Professional, knowledgable friendly and efficient sales manager (Danny Graham)
Willingness to help at every stage, information,extended test drive and making you feel a valued customer.
All staffs from top management down are very attentive.
Every one at Grassicks, Perth was very helpfull expecially Ryan McGregor the rep who sold us the car
As above Grassicks customer service was exceptional in a difficult situation
No problems or issues. The salesman, Lewis, was very helpful and took care to cover every aspect.