We are a long time family business and we pride ourselves in our great Customer Service.
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Excellent service. Especially from Ivan Smith on the reception desk - always helpful and knowledgeable.
From the very first contact the service was friendly, professional and efficient. Our experience was exceptional and way superior to Parks BMW Hillington.
Attention to detail and always willing to help.
Very efficient and helpful
The gentlemen looked after me and serviced the vehicle in the time he said it would take.
I am not happy with the outcome. I will not be going back and wouldn't recommend. I have had 6 bmws all together not one of them have made theses noises and not once has the wheels pealed around the badge!!
delivered as promised
completed more than the items required, without any extra fees.
Text communication and health video good.
Very satisfied says it all at 9.5
Friendly staff. All work explained fully. Car cleaned and washed and returned looking like new.
Good communication and great service.
They went out of their way to deal with my problem
For 4 tyres 3 and half hours is a long time to wait
Completed well and to time
everything was simple and quick
Good but expensive
From first communication everything went to time. Grassicks delivered what they said and to schedule.
As well as the job done car washed and hoovered
The service was carried out as expected and the car handed back cleaned.
Everything was done exactly as they said it would be
I had been forgotten about for about 1 hour.
BMW produces a high quality product and that is reflected by the service staff who appear to be qualified to service such a vehicle and to understand what is required.
One windscreen washers not going on to glass.
Nearly three hours for Grassicks to do an MOT.
A first class service throughout
Very professional from initial telephone call to book service to the return of the car after work carried out. Car was cleaned and valet carried out
completely satisfied. Grassicks, Perth may not be our local dealership, but it was worth the 180mile round trip for the complimentary cooked breakfast alone.....staff all very friendly and engaging
work was completed on time and free valet was a good bonus
Again - excellent. Fast yet thorough backed up with an excellent video sent to my mail address
everything was carried out as agreed
The whole experience was well managed with no problems
Car broke down Sat 2nd November at 10.30 rescued via BMW assist and taken to Grassicks loan car provided and back on the road in 2.5 hours...staff were amazing and car diagnosis first thing Monday fixed on Tuesday so no real problem to holiday
Was never offered courtesy car only thing offered was lift home and price of service was not justified.
The car was picked up and delivered back to me - which is very useful. I liked the fact that it was cleaned.
Everything went smooth and was kept up to date and ready on time
Did the service but didn't look at the stained seats as I asked them to.
Everything went as planned. Would prefer early/ later drop off options
An upfront detailed quotation when the car was booked in for its oil service and new rear brake pads to be fitted would have been welcome rather than the day the actual work was to be carried out.
Good friendly service
Excellent customer service from start to finish - from making the call to book on my preferred day , during the service and afterwards
No matter what the problem is the staff at Grassicks always assist me.
No cause to give less than 5 stars
Couldn't hear what technician was saying on video as radio was on in background
Poor communication. When I collected car it had only had part of the service done. Made repeated calls during the service to agree work and no call back. Frustrating to collect car with only 50% of work done and not to have been told.
Efficient, helpful, professional staff
what was carried out - after I had to call them again, because they don't return calls - was satisfactory. however, they failed to price me for "advisory repairs", and, again failed to return call. So, I went to a n other garage after that.
I certainly felt that I had received good service
Job was done very well
This garage compliments the great BMW range of cars it sells and services. The garage looks and feels just right for BMW vehicles. All the staff are very professional and friendly and the working procedures ensure a smooth experience every time.
Car was checked quickly and problem solved in under two hours.
The whole service team are such a pleasure to deal with. Nothing is a problem for them, very professional,warm and welcoming.
Still waiting on a call back to arrange reinstatement of divers seat cowlings and back pocket to working order. Was in for a head restraint sensor replacement and seat never put back to gether properly.
Why would I buy a car anywhere else??
Friendly and very knowledgable.
Again the salesman was extremely helpful and polite and it was so nice to have my new car presented to me in the showroom area with a fun big red bow on it!! Also the Manager in charge of Grassicks came and talked to me politely thanking me for my cu
Great Professional, personal service and attention from start to finish from Danny and all the team I dealt with.I would highly recommend Grassicks Bmw.
Everyone we have dealt with at Grassicks has been most helpful from initial welcome, prolonged discussions/explanations with sales people, service reception and attention to detail in all areas, including the garage.
David McDonald was first class. He listened to what I wanted in a new car, he was efficient, helpful and I am over the moon with my new car, it has everything I wanted and needed.
Sales coordinater, manager and product guru all made me very welcome and built an atmosphere based on trust.
From the start treated well as a customer with all delivered as anticipated
Danny green was so helpful never hesitated to pick up the phone to tell us how things were progressing.it was a pleasure to deal with grassicks.everyone made an effort to talk to us.
Perfect handover and rang after a couple of days to check how I was getting on. Brilliant.
Not yet taken delivery
Awesome car, awesome service
Beyond our expectations, great personal and technical service
excellent communications throughout the purchase
Break down in communication over delivery and servicing.