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ABOUT GRASSICKS BMW.

We are a long time family business and we pride ourselves in our great Customer Service.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent service. Especially from Ivan Smith on the reception desk - always helpful and knowledgeable.

Service

From the very first contact the service was friendly, professional and efficient. Our experience was exceptional and way superior to Parks BMW Hillington.

Service

Attention to detail and always willing to help.

Service

Very efficient and helpful

Service

The gentlemen looked after me and serviced the vehicle in the time he said it would take.

Service

I am not happy with the outcome. I will not be going back and wouldn't recommend. I have had 6 bmws all together not one of them have made theses noises and not once has the wheels pealed around the badge!!

Service

delivered as promised

Service

Very satisfied.

Service

completed more than the items required, without any extra fees.

Service

Text communication and health video good.

Service

Very satisfied says it all at 9.5

Service

Friendly staff. All work explained fully. Car cleaned and washed and returned looking like new.

Service

Good communication and great service.

Service

They went out of their way to deal with my problem

Service

For 4 tyres 3 and half hours is a long time to wait

Service

Completed well and to time

Service

everything was simple and quick

Service

excellent service

Service

Helpful staff

Service

Good but expensive

Service

From first communication everything went to time. Grassicks delivered what they said and to schedule.

Service

As well as the job done car washed and hoovered

Service

The service was carried out as expected and the car handed back cleaned.

Service

Everything was done exactly as they said it would be

Service

I had been forgotten about for about 1 hour.

Service

BMW produces a high quality product and that is reflected by the service staff who appear to be qualified to service such a vehicle and to understand what is required.

Service

One windscreen washers not going on to glass.

Service

Nearly three hours for Grassicks to do an MOT.

Service

A first class service throughout

Service

Very professional from initial telephone call to book service to the return of the car after work carried out. Car was cleaned and valet carried out

Service

Ok

Service

completely satisfied. Grassicks, Perth may not be our local dealership, but it was worth the 180mile round trip for the complimentary cooked breakfast alone.....staff all very friendly and engaging

Service

work was completed on time and free valet was a good bonus

Service

Again - excellent. Fast yet thorough backed up with an excellent video sent to my mail address

Service

everything was carried out as agreed

Service

The whole experience was well managed with no problems

Service

Car broke down Sat 2nd November at 10.30 rescued via BMW assist and taken to Grassicks loan car provided and back on the road in 2.5 hours...staff were amazing and car diagnosis first thing Monday fixed on Tuesday so no real problem to holiday

Service

Was never offered courtesy car only thing offered was lift home and price of service was not justified.

Service

The car was picked up and delivered back to me - which is very useful. I liked the fact that it was cleaned.

Service

Everything went smooth and was kept up to date and ready on time

Service

Did the service but didn't look at the stained seats as I asked them to.

Service

Everything went as planned. Would prefer early/ later drop off options

Service

An upfront detailed quotation when the car was booked in for its oil service and new rear brake pads to be fitted would have been welcome rather than the day the actual work was to be carried out.

Service

Good friendly service

Service

Excellent customer service from start to finish - from making the call to book on my preferred day , during the service and afterwards

Service

No matter what the problem is the staff at Grassicks always assist me.

Service

No cause to give less than 5 stars

Service

Couldn't hear what technician was saying on video as radio was on in background

Service

Poor communication. When I collected car it had only had part of the service done. Made repeated calls during the service to agree work and no call back. Frustrating to collect car with only 50% of work done and not to have been told.

Service

Efficient, helpful, professional staff

Service

what was carried out - after I had to call them again, because they don't return calls - was satisfactory. however, they failed to price me for "advisory repairs", and, again failed to return call. So, I went to a n other garage after that.

Service

I certainly felt that I had received good service

Service

Job was done very well

Service

This garage compliments the great BMW range of cars it sells and services. The garage looks and feels just right for BMW vehicles. All the staff are very professional and friendly and the working procedures ensure a smooth experience every time.

Service

Car was checked quickly and problem solved in under two hours.

Service

The whole service team are such a pleasure to deal with. Nothing is a problem for them, very professional,warm and welcoming.

Service

Still waiting on a call back to arrange reinstatement of divers seat cowlings and back pocket to working order. Was in for a head restraint sensor replacement and seat never put back to gether properly.

Service

Why would I buy a car anywhere else??

Sales

Friendly and very knowledgable.

Sales

Again the salesman was extremely helpful and polite and it was so nice to have my new car presented to me in the showroom area with a fun big red bow on it!! Also the Manager in charge of Grassicks came and talked to me politely thanking me for my cu

Sales

Great Professional, personal service and attention from start to finish from Danny and all the team I dealt with.I would highly recommend Grassicks Bmw.

Sales

Everyone we have dealt with at Grassicks has been most helpful from initial welcome, prolonged discussions/explanations with sales people, service reception and attention to detail in all areas, including the garage.

Sales

David McDonald was first class. He listened to what I wanted in a new car, he was efficient, helpful and I am over the moon with my new car, it has everything I wanted and needed.

Sales

Sales coordinater, manager and product guru all made me very welcome and built an atmosphere based on trust.

Sales

From the start treated well as a customer with all delivered as anticipated

Sales

Danny green was so helpful never hesitated to pick up the phone to tell us how things were progressing.it was a pleasure to deal with grassicks.everyone made an effort to talk to us.

Sales

Perfect handover and rang after a couple of days to check how I was getting on. Brilliant.

Sales

Not yet taken delivery

Sales

Awesome car, awesome service

Sales

Beyond our expectations, great personal and technical service

Sales

excellent communications throughout the purchase

Sales

Break down in communication over delivery and servicing.