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ABOUT GRASSICKS BMW.

We are a long time family business and we pride ourselves in our great Customer Service.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

First class customer service.

Service

Car was collected and delivered and service carried out as arranged

Service

The experience merited a satisfactory answer

Service

I have found the staff technically excellent and just helpful in personal requests.

Service

I've always been treated courteously by the staff from the arrival until departure.

Service

Tiny glitch which was sorted the next day.

Service

True reflection.

Service

Staff were very polite and helpful and let me know as soon as the car was ready for collection.

Service

Excellent people. They are friendly, polite, helpful and knowledgeable and have a great manner with the customers.

Service

Car driving well and came back nice and clean.

Service

Everything was efficient and carried out as promised by professional and friendly staff so I can't ask for more than that.

Service

Have been using Grassicks since 1999. Wouldn't trust any other garage with with my precious BMW

Service

Good all round

Service

First class experience

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nothing wrong with it

Service

Made simple

Service

Excellent customer relationship. Professionally confident. Always questions about value for money.

Service

Nothing negative about the experience.

Service

The staff were helpful and pleasant

Service

A Grassick's staff member collected the car from our home and returned it at promised time, washed and cleaned internally.

Service

It's a pleasure to deal with Grassicks. Everything gets done to a high standard time and time again, the aftersales team are amazing

Service

Over the years I have been to several BMW garages but have never had a good reason for going back. I have been to Grassicks a few times in last 12 months. I cannot fault the professional service of the staff & feel completely satisfied overall

Service

Taken on time car back on time and all explained to me.

Service

Friendly, caring and engaging

Service

Efficient process from car collection through service and MOT to return of the car to my home.

Service

Everything was explained to me & I was kept informed

Service

Efficient, reliable and the communication is perfect

Service

I have had my present car coming up for five years superb vehicle service standards are second to none

Service

Work carried out as described.

Service

Ditto

Service

Reception were expecting me and greeted me by name. Told me how things were progressing and service completed intime agreed. Offered endless coffee - good coffee too.

Service

Any issues were dealt with effectively and efficiently.

Service

At time of collection, very satisfied, that is.

Service

All scheduled work was completed as per timetable. Car cleaned and washed on return.

Service

Excellent service.

Service

The problems with the car were fully resolved satisfactorily.

Service

all staff involved were polite and efficient, went the extra mile to ensure my car was booked in and dealt with within a short time frame and in the recent snowy weather.

Service

I was kept well informed and despite a delay on works due to part availability, it wasn't an issue as I had a courtesy car which I got to keep.

Service

As above.

Service

Can't think of anything in the actual service/MOT/repair that could be improved. Video showing jacking point repair was an excellent idea. This time checkpoint data was returned with car. Excellent experience.

Service

As above

Service

With the Covid situation & the recent bad weather, I was happy to have the car picked up & delivered, for a small fee. This was done no problem, as arranged.

Service

I have been a grassicks customer for the last 9 years. Everytime I have visited the centre, I have been made very welcome and looked after extremely well by all their staff.

Service

Because of their professionalism. Made to feel very welcome.

Service

Still awaiting a special part (a soft close door handle), hopefully with this expensive item replaced and a new battery it will stop the drain on the battery while stationary. This was the diagnosis but we won't know if it cures problem until fitted.

Service

Fixed the issues with my vehicle I purchased from use

Service

No issues. All went well.

Service

As above, all work I ask for was carried out and the contact from the garage on the state of the vehicle was excellent.

Service

1st class service,in what you would say difficult times I was kept updated every step of the way the ease of booking to picking up my vehicle was effortless Well done grassocks

Service

always friendly with a great service

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All went to plan, no issues

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Really good standard well done to the team involved

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Can't fault in any way

Service

Always kept up-to date with my vehicle and good customer service.

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All aspects dealt with in a very efficient manner.

Service

The garage carried out all the necessary work and tested the car before pick up.

Service

Everything was as planned / went to plan

Service

Nice people, professional service, oh and lovely replacement car

Service

Very professional from phone call booking service to drop off and collection of car

Service

See last answer

Service

Diagnosed the problem and identified the solution. Given a courtesy car while repairs done to mine.

Service

Top quality and appreciate honesty in the costing.

Service

Work done was due to a factory recall Service department department made contact by telephone, arranged a date, time and also a driver to pick the vehicle up and return it Process went seamlessly and contact made as appropriate regarding this

Service

Efficient polite staff, easy to arrange service: In the current lockdown, dealer arranged to collect and return the car which was hassle-free. Good communication on progress of service, with online video of vehicle inspection. Car returned clean.

Service

Everything was completed to my satisfaction and I was kept up to date during the time the car was with Grassicks. Also appreciated the free video check of my car sent at the time.

Service

Grassicks were very organised and Kerri communicated well. She explained the work needed and gave me clear costs for what was needed. Their covid precautions worked well. The courtesy car was perfect.

Service

Great communication from the team and the showroom is immaculate.

Service

Car fixed 1st time handed back all clean brilliant experience

Service

Very friendly, helpful and professional staff

Service

Everything worked out well.

Sales

My X3 arrived and on unveiling it looked stunning. I was advised on a number of occasions what would work and what might not. The advice turned out to be spot on and I'm over the moon with my new car.

Sales

Nothing was a problem for the BMW Centre - even during these surreal time of Covid 19. Jonny Wilson kept in touch with me throughout the extended buying and delivery period.

Sales

David Macdonald listened to what I want and delivered a great product

Sales

Everyone at Grassicks Garage in Perth were friendly, helpful, knowledgeable and always kept us informed of the progress between the sale and delivery of our car. In particular Jonny Wilson, gave us an outstanding level of service.

Sales

Everything was set up very well and made me feel at ease with social distancing etc.

Sales

Friendly staff

Sales

We had some issues on delivery day allowing my son to accept the car on my behalf whilst I was at work, but these were sorted quickly by the staff.

Sales

I was kept up to date on the delivery, it did take 6 months, however these were due to circumstances out with their control ie Corona virus and brexit. Overall I was completely satisfied.

Sales

The sales process was really easy from start to finish and Ryan couldn't have been more helpful helping me build the car spec

Sales

Brilliant service from the team at Grassicks, David was very helpful and took care of everything even given the strange times we are currently living in just now.

Sales

Great service. Kept up to date on delivery and everything handled for me.

Sales

Again very professional

Sales

No rush in collecting the car. All functions were explained and the BMW centre had high levels of Covid safety

Sales

Very satisfied with all aspects of care given from ordering to delivery during current circumstances

Sales

Was treated with patience. Everything was explained clearly. Was offered a test drive though I had previously driven the model I wanted. Dealer did everything to enhance the deal as much as he could. Car was beautifully presented for collection.