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ABOUT GRASSICKS BMW.

We are a long time family business and we pride ourselves in our great Customer Service.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

When I reached the service desk I was told that because of the mileage my service package had expired. I have had a service package on many occasions in the past any had presumed that this was of the same structure 5 years or 60k miles. I was shocked

Service

Ivan and the staff were extremely helpful. Extremely professional but friendly and welcoming.

Service

Excellent service worth driving up the A9 for.

Service

Due to the scratches that have been made on the two wheels where tyres replaced and due to three weeks after I sent in photos to the service manager Stuart Lackie at Grassicks (after being told to do this by the dealership) I have had no reply

Service

Good communication and helpful staff

Service

There was a warranty problem which turns out to be a known problem with the series. I am informed that some cars had been recalled to make the repair. Why not all cars?

Service

Good diagnosis of brake issue and fix

Service

Ivan was friendly and very helpful

Service

The service carried out at Grassicks was first class and carried out with minimum hassle.

Service

did not clean car properly

Service

My appointment time was 9.30 but the wrong part had been ordered and this meant that it incurred a longer wait to be repaired

Service

My problem was identified, resolved and explained in a reasonable time scale.

Service

Efficient, helpful - and breakfast!

Service

Everything explained on black and white .

Service

I was made aware of work that was required and the work was completed on time and to my satisfaction.

Service

Ivan Smith and Natasha Hay my customer contacts are the best I have every had any where . The technical department have always solved any problems qquickly and efficiently

Service

I had to return to my office and leave an important meeting in Dundee to pay a £290 invoice or they would not release my car despite me calling them and saying I would pay it.

Service

During this visit I spoke to Justine, Natasha, Ivan, Neil at the spares and had a good chat with Chris Sullivan about recently purched M5. In fact everyone I spoke to could not have been more helpful. An absolute pleasure .

Service

Experienced mechanics.

Service

the attention to details

Service

Never a problem booking in. Transfer back to home , work or courtesy car if required. Updated on progress of visit. Any problem issues or ma have to wait on a part. Always keeping you in the loop.

Service

Great service delivered by Natasha and the team.

Service

Got lift back home within 5 minutes of getting there, excellent service!

Service

Generally satisfied. For a requested earlier return I declined the offer to have it cleaned as my own efforts keep the car spotless. When returned I was told it had in fact been cleaned and this caused an unnecessary wait. Not kept informed of delay.

Service

Difficult problem with my cars adaptive lights, Service staff persevered.

Service

Quick and effective

Service

Due to refurbishment extremely busy at reception.Did not fit rear wiper blade replacement as requested.waited 25 minutes in reception to find out why it had not been fitted.Then told if I waited 1.5 hours it would be available.Still waiting for call

Service

Did everything ok.

Service

All staffs make you welcome and attend to your requirements.

Service

The reception was good and turnaround time was exceptional. The reason I have marked this down was I mentioned the excessive tyre wear when I dropped the car off as 14K isn't acceptable and it was just brushed off as being normal wear, I was shocked.

Service

Well treated

Service

The service work and additional warranty work , were completed first time and earlier than expected , Natasha Hay kept me informed at all stages through text messaging and arranged my collection , Very happy

Service

Wasn't quite a 10 as the repair wasn't fully completed

Service

The staff kept me updated at all times and helpful.

Service

As above. they also took me into town and collected me.

Service

Great service in friendly atmosphere

Service

At grassicks perth the bmw team sorted the issue with my car that another bmw garage couldnt find amazing service from everyone

Service

Good

Service

I would have preferred a detailed explanation about the fault, why it could have occurred and if I should expect it again in the future, and if so what I should look out for - I am now a bit cautious driving any distance.

Service

On the day of repair your team were all very good at their respective jobs.

Service

Everything done as promised on time and courtesy car provided.

Service

the problem i had with my vehicle was fixed and i am delighted with service i received

Service

Helpful and caring.But this is the first exhaust component failure in 35 years of BMW cars and there is no explanation of why.

Service

Grassicks look after their customers and have always been efficient. Eastern Western group seem to have a similar customer centric approach.

Service

I bought my recent BMW during the VIP Event. They made me feel like their number 1 VIP - even though there will have been other customers potentially spending more money on more expensive vehicles. Customer service was on point.

Sales

The experience was first class.

Sales

From the first visit to Grassicks, until the time of driving away in the new vehicle, they were very professional but gave you the impression that their priority was to make sure you were more than happy with the whole experience.

Sales

Overall it has been really pleasant experience and will be back later on in the year for another car

Sales

Taking delivery of my car almost seemed to be an inconvenience to your staff. The little touches and extras were missing and Natalie left feeling empty, like the fuel tank.

Sales

I've used this dealer over the past 18 years They were taken over recently but I hope the same level is service continues

Sales

We enjoyed the experience and to a person all the staff conversed with us.

Sales

The process was enjoyable and easy.

Sales

Very good dealership. Grassicks Perth is the best BMW dealership I've had the pleasure of dealing with (7th BMW)