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ABOUT GRASSICKS BMW.

We are a long time family business and we pride ourselves in our great Customer Service.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good

Service

I would have preferred a detailed explanation about the fault, why it could have occurred and if I should expect it again in the future, and if so what I should look out for - I am now a bit cautious driving any distance.

Service

On the day of repair your team were all very good at their respective jobs.

Service

There was good feedback on the service

Service

Everything done as promised on time and courtesy car provided.

Service

Helpful and caring.But this is the first exhaust component failure in 35 years of BMW cars and there is no explanation of why.

Service

Everyone involved (receptionist, service manager were responsive and did evetything possible to get tye car reaired immediately adter Christmas and allowed my New Year trip to go ahead unhindered

Service

the problem i had with my vehicle was fixed and i am delighted with service i received

Service

Grassicks look after their customers and have always been efficient. Eastern Western group seem to have a similar customer centric approach.

Service

would have preferred an automatic courtesy car

Service

Execellent service - demonstrated first rate customer service. Completed work when they said they would, arranged for me to be collected to pick up the car and washed and cleaned my car on return. First class

Service

Explained everything clearly

Service

Easy to book my car in and video of work done.

Service

Car was serviced promptly and I was kept informed of when car would be ready to collect. Also given options for when car was in for service, eg courtesy car, lift to town, breakfast vouchers etc. Also car fully valeted.

Service

The response is self-explanatory.

Service

Had to wait a few weeks to get date with courtesy car available. Otherwise super experience.

Service

Always helpful, professional and friendly

Service

Fault was quickly diagnosed and rectified

Service

Work was done as expected. I am disappointed with the follow up associated with damaged locking wheel bolts.Only one call since and my wife is still driving with the locking wheel bolts not fully torqued up. Cost of BMW reputation versus new bolts??

Service

Showroom currently being revamped so temporary facilities

Service

All completed on time

Service

Treated as a valued customer and secure in the knowledge that all work was done properly and in compliance with BMW guidelines.

Service

Service and communication from team was excellent.

Service

New X3 booked to change summer wheels to new winter wheels. Delivered at 10.00am and advised to return at 2.00pm.Returned at 2.00pm but car not until 4.40pm, with no explanation on delay. Used BMW Leicester previously, task normally took 1 hr not 6

Service

It was recommended that one of my tyres be replaced due to a small bulge in the tyre wall. As there was no run flat tyre in stock at the garage, they wanted to keep my car overnight. However, there was no courtesy car available until later that day.

Service

Grassicks are my local BMW service provider & they have always given me friendly & excellent service, also with providing informative advice.

Service

Fantastic customer service offered from day one now on our third car from Grassick's BMW! Fantastic ambassador for the BMW group as a whole and treated as a valued customer. Could not rate highly enough.

Service

Attention to detail by everone involved

Service

have been very satisfied until yesterday where I waited four hours for the work to be done. I was booked in for 9.45am and when I returned two hours later my car hadn’t moved yet, then I had to wait another two hours for the (pre known) work to be do

Service

Stuart Lackie service manager was very good, I have known him for many years and he always provides excellent serivce.

Service

Everything was explained and carried out as required

Service

Service department are always Cherie on handover good communication on what’s required with your vehicle. Informed when ready and drop off and pickup service available

Service

Car repair carried out on time and to my complete satisfaction.

Service

Grassicks determined steering column had to be replaced. Brought car back in again and after 1.5 hours of waiting for the repair I was informed it was the wrong part. It is taking 10 days to order and the car will to be brought back in again. V poor!

Service

Service completed within the timescale suggested.telephone

Service

Everything completed with a smile and no fuss Will always recommend

Service

Truly great service from Grassicks, great courtesy car ( i8 ), useful video sent by email and super service all round.

Service

Great service and first class staff, everyone is so helpful from start to finish. Booking in was so easy and fast. My car was returned in time and washed well done

Service

Service staff always advise what is happening or what is available

Service

Helpful knowledgeable staff

Service

Service staff were helpful and friendly

Service

Benefits of a business that has been family run backed up now by larger franchise

Service

excellently looked after

Service

Service is always prompt and efficient and staff are welcoming.

Service

The service was how it should have been. Easy, prompt and professional.

Service

Didn’t have use of car over weekend due to unavailability of tyres for standard bmw 5 series

Service

High quality professional staff. also human and friendly

Service

Garage is undergoing alterations at the moment so the full facilities were not available.

Service

Friendly and helpful staff made everything effortless

Service

Was kept up to date with progress of service along with details of faults

Service

Very knowledgable and experienced staff. Very friendly from start to finish

Service

It went smoothly and the issue that arose on my drive home was dealt with superbly by the service guy

Service

Fault fixed within 24 hourd

Service

I had an emergency situation and drove in off the motorway. I was given coffee, water and biscuits for my dog, a walk route for th dog. When the problem was identified, I was given a brand new courtesy car for the weekend.

Service

Full service was completed to my satisfaction and the account explained in detail. Excellent service as usual from Ivan at Grassicks.Car valeted on completion.

Service

Took one month to get a new clutch. Had to send to Germany for it. Garage showed little interest in communicating with me. I had to do all the chasing up.

Service

Ease of booking, early check-in, good work area whilst waiting for car, friendliness and professionalism of stakk.

Service

Did everything they said they would

Service

Efficient, professional and communicated well. Mechanic provided informative and refreshingly jargon free assessment after service.

Service

your actions speak louder than my words

Service

Dis-organised, didn’t valet car properly, kept me waiting 30mins for my pick up. Manager was too busy getting his coffee than speaking to me.

Service

Everything was completed as expected. No surprises.

Service

The process was enjoyable and easy.

Sales

Very good dealership. Grassicks Perth is the best BMW dealership I've had the pleasure of dealing with (7th BMW)

Sales

All down to personalities which was friendly and effective (despite the excessive paperwork)

Sales

I have been dealing with Danny Green for many years and have always been well looked after. Danny always delivers on our specifications

Sales

over all experience was excellent

Sales

5th BMW in the last 11 years and a great company to deal with, sales experience has always been first class, Ryan took the time to find me the right car and the right deal.

Sales

Their showroom is going through a remodel and there wasn't much space to have a look at the cars in great depth, but I'm sure it'll be fantastic when it's finished.

Sales

Still a couple of problems to be sorted

Sales

Kept waiting for 20 minutes from appointment time before being taken. Showroom dusty and cold, due to renovation work in progress. Whole process took around 2.5 hours; kept waiting in this environment until complaining led to move to warmer location.

Sales

Car was delivered on time and was immaculate

Sales

Great service, calm advise and ability to do the deal when it mattered.Very helpful in the subsequent lead-in to the delivery and exchange of the vehicle.

Sales

Very professional

Sales

We have bought cars for many years from Ryan McGregor (Sales) at Grassicksand he has looked after us so well. He is informative, helpful and pleasant to deal with.Helped us to choose the right model for our needs and sourced a car quickly.

Sales

The salesman and other staff at the garage were excellent during the selection, purchase, and the delivery of the car. We always felt that the sales representative was keen to ensure that the car was the correct one for our family.