OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
211 ratings and 124 comments received in the last 90 days.
08 April 2025
Car wasn't ready at allotted pick up time. Otherwise handover was good. No follow up call when promised.
02 April 2025
From ordering the car and up to and including receiving the car the process was excellent
02 April 2025
Communication was good and delivery date was earlier than first expected.
01 April 2025
Our initial sales contact (David) was always knowledgeable and helpful and this was continued by Isaac.
28 March 2025
Rating only given due to a mistake made with my order. Unfortunately communication to a salesperson, no longer with the company, by telephone to correct this omission was not added to my order - privacy windows. (always included in my other BMW cars)
25 March 2025
I am extremely happy with the purchasing experience at Grassicks BMW. This is the 5th BMW that I have purchased from Grassicks, and like all my previous experiences it has been excellent from my first enquiry to delivery.
25 March 2025
I had to chase to get updates on the progress of the car
20 March 2025
I collected the car within 1 week of deciding I was changing my car, excellent service.
18 March 2025
Very satisfied ..
21 April 2025
Service experience was slow to show real customer service. Although the work was done efficiently, I felt I had to fight to get a loan car which was exasperating.
20 April 2025
Efficient and friendly service
17 April 2025
Recent visit was good but the car was not left in cleaned state and cleaners number left In footwell, which I returned the following day.
16 April 2025
From start to finish l have always been treated with respect and kindness from all members of the Grassicks's team. They bend over backwards to resolve any issues with the car and ensure l remain mobile at all times, as my car is a Motability car.
16 April 2025
Nice friendly place to be .
15 April 2025
Job done quickly and efficiently
15 April 2025
Kept me in the loop with texts and videos. Very nice touch ??
14 April 2025
Car was not valeted to usual standard
13 April 2025
Jakob kept me well informed through the day as to how my car was progressing with service and MOT
13 April 2025
From the moment I entered the premises I was greeted by the very happy and friendly Cathryn who put me in the care of the very capable service assistant, Jacob. Overall the staff are very welcoming, professional and friendly
16 April 2025
They went the extra mile to make it a memorable day for me and my daughter