OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
156 ratings and 92 comments received in the last 90 days.
04 June 2025
Everyone is very accommodating
05 May 2025
Great service from Paul and everyone at the showroom.
04 May 2025
Issac was great with our purchase
03 May 2025
Salesman was very professional, not pushy, was clear on what was being offered and associated costs. Very respectful and a nice relaxed experience
03 May 2025
Everything went according to plan. Staff went out of their way to be helpful and pleasant. Jim Mitchell was great to deal with.
01 May 2025
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28 April 2025
Great communication during the ordering and the delivery schedule of the 1 series. Fantastic explanation of the controls at handover
24 April 2025
The team were great when picking up the car, the had time set aside to go through all the need to know info, provided and discussed added benefits, and demoed all the car features to ensure I was completely satisfied
16 April 2025
They went the extra mile to make it a memorable day for me and my daughter
15 June 2025
All staff at Grassicks are superb, professional, friendly welcoming. Communication from Jakub was excellent.
12 June 2025
Did what was required very competently
12 June 2025
More time should be spent listing to customers explanation of faults, especially when they are also competent mechanics.The initial diagnostics resulted in a call to say no faults found, after follow up one was found.
10 June 2025
Friendly, competent and more relaxed in attitude than in the past.
10 June 2025
No real issues to address with the service - although it is annoying that BMW have put a gate across their car park and there is no drop box to allow you to leave your car the night before.
09 June 2025
Great customer interaction
08 June 2025
When I enquired about the oil used for the car service, the person who was assisting me lacked knowledge on the product used. Some of the options on my car no longer work since the service. I'll have to bring it back to rectify this.
07 June 2025
Helpful staff and good quality work
07 June 2025
Very as problem fixed promptly
07 June 2025
Good knowledgeable staff and very professional.
11 June 2025
When the vehicle was delivered the personal assistant language could not load and we subsequently found a mark on the bonnet where the ribbon had been. The car is now booked in to have this fixed. I would have given 5 stars otherwise.