OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
238 ratings and 119 comments received in the last 90 days.
06 September 2024
Excellent customer service
04 September 2024
I got the exact car I wanted made possible by Richard Myerscough's efforts. I enjoy coming in to chat through options with Richard. Kathy's offer of a cup of tea is always a bonus!
02 September 2024
Purchase and delivery were very smooth. My car was in stock at the centre, keeping delivery simple and available completely in line with my schedule. Handover was a great experience - my first "new car day" was one to remember!
24 August 2024
Very helpful pleasant staff.
21 August 2024
My experience over the past 4/5 years has always been positive. Friendly and warm from Catherine at the reception, professional, informed, and humour from Richard, and have to mention Ivan on the Service Desk who always delivers.
12 August 2024
Ryan was extremely helpful and diligent.
05 August 2024
It was a great experience, everything went smoothly. I want to mention David MacDonald. He is a brilliant and genuine adviser and helped me a lot through the process.
31 July 2024
It was a very easy process. Rory a new sales person to the team and Ryan were pleasant to deal with. It was an easy experience from start to finish.
24 July 2024
All personal were faultless.
08 September 2024
everything went smoothly and no issues
07 September 2024
They carried out all that was required
07 September 2024
Excellent staff going above and beyond
06 September 2024
Because they have not corrected the problem and minimal communication or i've had to chase it up
06 September 2024
Friendly & efficient
06 September 2024
Car uplifted , serviced and brought back. Communication during the day regarding checks and documentation left with car detailing work carried out.
06 September 2024
Ivan and the team are so customer focused
05 September 2024
Honest and salesman went above and beyond
03 September 2024
All went well
02 September 2024
100% once more for Grassicks. Our car needed major work under the insured warranty, nothing is too much trouble Ivan Smith in service. He gave full peace of mind and kept us updated at every step. Grassicks should be the template for all BMW dealers.
07 September 2024
Ryan went above and beyond to get us the car we wanted within our budget