OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
216 ratings and 100 comments received in the last 90 days.
30 June 2024
Isaac was super responsive and very accommodating of the many questions I had on the overall process and potential options
28 June 2024
We have been buying BMW there since 2010 and know the place well, a comfortable visit without any sales guff and a nice cup of coffee.
18 June 2024
Eddie kept us informed of every thing and went over all of the car and made sure we were happy with it . Also infofmed us if we needed to ask about any computer or controls again we just have to get back in touch . Very helpful.
31 May 2024
When we drove in to pick it up they way they displayed in shop window with the big red bow my daughter was emotional
30 May 2024
Liking my new car and the after sales service too
29 May 2024
Very prepared, organised and polite team at the centre made the process very smooth
19 May 2024
From the first step inside the dealership everything was very relaxed and welcoming with no hard sell or pushy sales techniques. It was all focussed on what I was looking for.
14 May 2024
Top class customer service
13 May 2024
So professional staff
20 July 2024
Attentive as usual from Ivan, did the work with no fuss. High quality courtesy car.
20 July 2024
The frequent text messages and the video report fromthe service department kept me informed of how the service was carried out
19 July 2024
Little bit disappointed how long it took to fix problem.
18 July 2024
Very quick and efficient service, excellent as always ??
16 July 2024
Prompt reception and completion of work on time.very pleasant staff.
15 July 2024
Pleasant contact with all staff members. Car returned on time in clean condition
15 July 2024
Jacob service representative was prompt and very informative during our visit excellent service
14 July 2024
Very satisfied both with the outcome, and with the way the issue was handled. Jakub, the customer service assistant at Grassicks was superb. He explained what would happen, and the possible outcomes. His communication was first class.
11 July 2024
I had no reason to give it any less
09 July 2024
Recall work completed on time
02 July 2024
No problems at all (apart from a lengthy delivery time from BMW)