OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
187 ratings and 110 comments received in the last 90 days.
05 May 2025
Great service from Paul and everyone at the showroom.
04 May 2025
Issac was great with our purchase
03 May 2025
Salesman was very professional, not pushy, was clear on what was being offered and associated costs. Very respectful and a nice relaxed experience
03 May 2025
Everything went according to plan. Staff went out of their way to be helpful and pleasant. Jim Mitchell was great to deal with.
01 May 2025
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28 April 2025
Great communication during the ordering and the delivery schedule of the 1 series. Fantastic explanation of the controls at handover
24 April 2025
The team were great when picking up the car, the had time set aside to go through all the need to know info, provided and discussed added benefits, and demoed all the car features to ensure I was completely satisfied
16 April 2025
They went the extra mile to make it a memorable day for me and my daughter
08 April 2025
Car wasn't ready at allotted pick up time. Otherwise handover was good. No follow up call when promised.
08 June 2025
When I enquired about the oil used for the car service, the person who was assisting me lacked knowledge on the product used. Some of the options on my car no longer work since the service. I'll have to bring it back to rectify this.
07 June 2025
Helpful staff and good quality work
07 June 2025
Good knowledgeable staff and very professional.
07 June 2025
Very as problem fixed promptly
02 June 2025
From dropping my vehicle off at the garage to picking it back up I was always kept informed of what was happening. Good experience with Ivan and very professional and friendly.
01 June 2025
Very kind and helpful
29 May 2025
Always engaging, courteous and communication tip top throughout.
29 May 2025
Car was collected from home and in workshop, work done and delivered back to me before lunchtime. Happy man.
28 May 2025
I can't fault the service experience in any way. It was efficient, attentive and knowledgeable.
28 May 2025
Friendly efficient service.
04 June 2025
Everyone is very accommodating