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ABOUT GRASSICKS BMW.

We are a long time family business and we pride ourselves in our great Customer Service.

Meet the team

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Esuan Steenkamp

General Sales Manager
  • Years at the dealership 3.5
  • Years in the industry 8
  • Hobbies Gin Collecting & Cooking

Sean King

Used Car Sales Manager
  • Years at the dealership 2
  • Years in the industry 13
  • Hobbies Music, Spending time with his family
Ryan McGregor

Ryan McGregor

BMW Sales Executive
  • Years at the dealership 18
  • Years in the industry 18
  • Hobbies Golf

David MacDonald

BMW Sales Executive
  • Years at the dealership 10
  • Years in the industry 18
  • Hobbies Mountain Biking, Extreme Sports

Ivan Smith

BMW Service Advisor
  • Years at the dealership 15
  • Years in the industry 30
  • Hobbies Mountain Biking, Family Time

Kerri Crichton

BMW Service Team Leader
  • Years at the dealership 2
  • Years in the industry 12
  • Hobbies Football, Family Time

Alisha Smith

Trainee BMW Service Advisor
  • Years at the dealership 0
  • Years in the industry 0
  • Hobbies Socialising with Friends and Family

Ben Brigode

BMW Product Genius
  • Years at the dealership 0
  • Years in the industry 0
  • Hobbies Cars, Cooking

Ash Lewin

Trainee BMW Sales Executive
  • Years at the dealership 0
  • Years in the industry 0
  • Hobbies Football, Card Collecting, Drawing

Cathryn Zaczek

BMW Centre Host
  • Years at the dealership 2
  • Years in the industry 2
  • Hobbies Shopping, Socialising with Family and Friends

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

They were efficient, friendly, knowledgeable and courteous, and provided an excellent courtesy car. Importantly, they kept to their promised timings.

Service

Staff were friendly and helpful.

Service

Quick and efficient resolution of the issue, with clear communication

Service

As I mentioned before. The service staff I find helpful and courteous

Service

My car was collected and returned, so I did not have experience of the Garage however everything was handled very well,( as question 1 )

Service

Efficient and on time.

Service

Service carried out and ready for collection early. Service advisor explained advisories which had seemed confusing on the video visual inspection. We agreed a service schedule to align services with MoT date as I live 103 miles from dealer.

Service

Excellent experience from start- booking in to return of my vehicle.

Service

All went according to plan and the communication excellent and also dealing with some additional queries promptly & cheerfully dealt with

Service

Good communication, friendly staff. I had booked a courtesy car which turned out to be a 5 series. I was a bit daunted by this and asked if possible to have something smaller. Got an I3 which I loved.

Service

Pick up service appreciated

Service

Work was done very quickly and I was kept updated.

Service

Excellent Service from the beginning to end of my Service journey.

Service

Everything was explained and clearly shown on video

Service

Friendly, welcoming, on time, professional, they appreciate their customers.

Service

They attended to my problem fast and effective.

Service

Most efficient

Service

Good booking system - service advisor was nice

Service

Easy to book in and kept informed regularly.

Service

Have run BMWs for around 32 years and moved to Grassicks about 15 ? years ago for all service and repairs. Not the nearest dealership to me , but have been entirely satisfied with all such services and / or repairs provided by them since ..

Service

Quick & efficient despite present circumstances!

Service

We were kept informed throughout.

Service

Excellent service from pick up to return of the vehicle. Staff were very friendly, courteous, efficient and professional.

Service

All good.

Service

I was incredibly well treated, everything I asked to be looked at for the visit was covered and if not immediately fixed it is being sorted. The manager Esuan Steenkamp went out of his way to ensure I had use of a car for the day!

Service

All jobs listed were done.

Service

car was taken on time turnaround was excellent car returned in good condition

Service

Because I was completely satisfied.

Service

For the last seven years I have found that Grassicks have provided a high level of service, both for routine servicing and for dealing with specific issues. Resolution of warranty issues has been well handled, most recently a problem with wind noise.

Service

Nice welcome and all went to plan

Service

They never let me down.

Service

As always , I was dealt with promptly and and kept informed regarding my car .

Service

Grassicks are great to deal with and always try to get things just right. This is the 4th BMW we have bought from Grassicks in the last 7 years. Our daughter bought her first car in March and we have leased another 2 Mini's and a BMW 1 series in 3yrs

Service

As far as I know they completed the job which was due

Service

Lovely staff. Friendly and listened to me.when i told them possible faults on car.

Service

Uplifted from my home for service, kept in the loop throughout, and returned to my home, work done and car valeted.

Service

Couldn't have been easier......excellent service

Sales

An enjoyable experience Helpful facts and honest comparisons Attentive sales personnel

Sales

Fantastic customer care by David McDonald and esuan

Sales

Due to the pandemic, the sales process took longer than usual but the sales team kept me informed throughout the build and delivery processes.

Sales

They know exactly how to treat their customers. Very aware of individual requirements.

Sales

1st class & the sales rep & manager made the handover experience feel like a special occasion. Which for me it was.

Sales

Very smooth from start to finish

Sales

Ryan McGregor at Grassicks in Perth has always been great to deal with. This car was no exception

Sales

All my requirements were met from early discussions through ordering and on delivery.

Sales

Each and every person working within the Grassicks team couldn't be more helpful or friendly

Sales

Friendly staff. presentation of car. Introduction to my new car by competent staff.

Sales

Everything from first meeting in the garage to handover of new car was friendly, professional and excellent.

Sales

Excellent, very welcoming and safe. Great adherence to COVID measures.

Sales

Very friendly, helpful team through the whole process.

Sales

Great service from enquiry to collecting my new car from showroom

Sales

Personal service tailored to the customers needs

Sales

Excellent, kept up to date and registration of personalised plates all sorted too