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ABOUT GRASSICKS BMW.

We are a long time family business and we pride ourselves in our great Customer Service.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Fast and efficient turn around when dropping off and collecting. I liked the fact they sent the bill and a link to pay before I collected the car.

Service

All staff were attentive and helpful. Excellent communication. Relaxing experience overall.

Service

They took the car in at the weekend as the issue needed to be dealt with (no rear suspension on one side) and it was fixed in a couple of days. The dealer kept me informed of progress.

Service

Eliminated an annoying vibration. This took a fair amount of time to source.

Service

Everything was dealt with in a professional and friendly manner

Service

Had to collect my own car from washing area. Thought it might have been brought to front door.

Service

The overall experience was very pleasant, also I was provided with a very nice courtesy car. All COVID 19 measures were in place.

Service

Friendly service, with good communication and everything explained.

Service

No hassle visit

Service

I was kept well informed. The staff I dealt with were efficient and pleasant.

Service

kept informed the whole time

Service

The garage had excellent Covid-19 precautions in place, and I was given clear instructions regarding sanitising the key and how to leave the car (air con off, etc). The car was ready early, communication was excellent and the cost was reasonable.

Service

Excellent customer post sale service

Service

Efficient, comprehensive, good value

Service

No issues all work completed satisfactorily, and the car cleaned and on schedule

Service

Job done, car valeted and health check carried out. Also had a courtesy car.

Service

On arrival it was already understood that I was on a tight schedule for getting back to the island on the last ferry, everybody worked hard including starting the service almost as soon as I arrived (20mins early).

Service

On a very wet day I was offered a lovely seat in the lounge area and supplied with coffee while waiting for the car to be serviced. Job was done efficiently and thoroughly and cost was reasonable too.

Service

High standard of service, both with the customer personally and with the quality of the work that is required for the car to function safely and effectively.

Service

Well organised, efficient and personable and helpful staff

Service

Had no problems from start to finish. Everyone I dealt with was most helpful.

Service

Additional support in the form of a courtesy service, which provided door to door support.

Service

No problems.

Service

Dealt with Grassicks for many years, the staff are knowledgeable, courteous and display common sense.

Service

Currently due to Covid 19 both my wife and I are shielding, the receptionist arranged both our BMWs to be picked up by a staff member at our convenience in terms of time and day and returned after the work was done .

Service

Can't fault them. Grassicks are a delight to deal with as always, the staff are friendly and easy going - nothing is too much hassle. I wouldn't take my car anywhere else

Service

Very good outcome giving the lockdown issues. Grassicks came thru in the end.

Service

I have dealt with Grassicks for over 10 years and always feel comfortable and kept informed at every stage

Service

Good customer service.

Service

The quality of the service was excellent and it was great to see the video of what went on.

Service

Easy to arrange. Brilliant receptionist, looked after me while I sat waiting for my car. In these times of uncertainty it's great to have a friendly face.

Service

Completely satisfied , no problems with brake fluid change and final warranty check.

Service

No problem getting booked in always happy with work carried out on my car

Service

They told me what needed done and I trust that they did it. When I came to collect the car I appreciated speaking to a technical person without having to ask to see him. This, rather than only seeing someone who sits behind a desk.

Service

Quality intelegent experienced staff , relaxed and friendly.With the addition of extra secure proceedures and systems in place to reassure and give confediance to staff and customers alike, at this worrying time. Everything was fine and smooth,

Service

Excellent after servicing discussion, backed up by online video.

Service

Perfect execution of the required tasks, due to the Covid situation there was little human contact but what there was was very well thought through. All interaction with the service engineer was by remote means and at all stages I was kept informed.

Service

Very professional service from all at Grassicks Perth

Service

Again have used Grassicks since 1999 to buy, service & MOT my cars. Wouldn't trust any other garage with my car. They always treat people like people & always look after my car

Service

Was kept informed during the service regarding the items being checked - the video I received was very good

Service

I was asked when it was convenient for me to take it to the garage and whether I wished a courtesy car. (I preferred my wife to drive me to and from the garage because of the pandemic situation). The car is ready when you say it will be.

Service

I was told initially that a courtesy car was unavailable, the salesman I bought my car from Ryan came to my rescue, I explained to him that I absolutely needed a vehicle and he was my HERO of the day!!! Thanks Ryan

Service

The service was excellent particularly in these difficult times of Coronavirus. I felt secure and the work was undertaken as agreed and the vehicle valeted before return

Service

The staff went the extra mile to help

Service

Pleasant knowledgeable staff.

Service

Have used them for many years and staff have always been great.

Service

First class service throughout. Fantastic staff.

Service

Purchase and delivery very smooth, very happy with process

Sales

everything went like clockwork

Sales

Excellent overall experience

Sales

Grassicks are a first rate outfit.

Sales

Excellent customer service provided

Sales

The sales person Ryan McGreggor kept me informed the full way through my buying process especially with the difficulties the recent COVID pandemic brought

Sales

Everything ran very smoothly.

Sales

All went well with no problems or delays.

Sales

Grassicks made me very welcome indeed and answered all my questions. The showroom was immaculate and the cars very well presented.

Sales

Ryan was a well informed, honest and helpful salesman.

Sales

Simply great customer service from Esuan and DAvid at Grassicks

Sales

Although held up by the the virus, they made every effort to deliver ASAP