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ABOUT GRASSICKS BMW.

We are a long time family business and we pride ourselves in our great Customer Service.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The staff went the extra mile to help

Service

First class service throughout. Fantastic staff.

Service

Have used them for many years and staff have always been great.

Service

Pleasant knowledgeable staff.

Service

quick and efficient

Service

The service on my vehicle was carried out quickly and efficiently and the video of the health check gave a good insight into the condition of my car

Service

They were so easy to deal with, looked after me from moment I arrived until I left and kept me up to date with repair on the vehicle throughout.

Service

Very reliable and excellent service. Very nice people too.

Service

Because everything worked like clockwork from start to finish. I bought my first BMW in the 1990's from yourselves and would never think of changing

Service

Car was fixed very quickly and efficiently

Service

Been using Grassicks for 20 years, find the service (& sales) staff friendly & professional, many of them have been there for years.

Service

BMW has been looked after well

Service

no complaints

Service

Everything asked for was delivered

Service

The staff where very kind and helpful and protocol to conform with the rules of Coronavirus were complied with at all times.

Service

Grassicks always provide good service and Ivan Smith was very helpful.

Service

Simply great customer service from Esuan and DAvid at Grassicks

Sales

Although held up by the the virus, they made every effort to deliver ASAP

Sales

Nothing was too much trouble.

Sales

Not sure if covid 19 impacted this but it wasn't an exciting experience. Felt very process driven and not customer centric. If you buy an Audi you get flowers, voucher and a goody bag. I got nothing which when u spend a lot didn't feel great.

Sales

Care taken by the sales person.