We are a long time family business and we pride ourselves in our great Customer Service.
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My issue was solved as expected. So far so good :)
Everything was done proper
From contact to completion no complaint and treated very professionaly
Experienced and knowledgeable
As usual the team at Grassicks take complete care of everything, especially Ryan who sorted it all in these uncertain times.
Good feedback and communication
The details of what would be happening with my car while in the workshop were clearly explained. I was allowed to wait in the comfortable seating area with my dog and the team engaged with us while we waited, which I really appreciated.
Good communication and easy to deal with and accommodated the booking at reasonably short notice.
Quick hand back time, asked if any questions regularity and kept up to date
Service was carried out as pre arranged and a replacement car provided, also the measures taken by the dealership regarding COVID 19 was reassuring.
Friendly, some nice cars too
Absolutely delighted with Grassics Perth and our BMW ownership experience. Now on our 4th BMW and looking forward to our next purchase!
Car serviced as they promised and ready on time with great communication.
From the time we booked the service until we left we were treated so well. Esuan and his team really know what customer care is all about. A fantastic team
Kept me up-to-date throughout the process.
Always made very welcome professional at all levels Kathy at front of house,Esuan and Lewis in sales and Stewart in service.Excellent.
Trustworthy information no attempts to push unnecessary work as I have experienced elsewhere
Job satisfaction. Efficient. Polite. Offer of spare car for the day
As usual all went like clockwork
We had our X6 in for a brake fluid change and a few Warrantee issues before it ran out. They also done a pre MOT/health check. They MOT'd X6 as well Although it was seven weeks early .they kept us up to date with the process until finished.
The whole experience was uncomplicated from start to end
service carried out promptly and car returned in a clean condition
Excellent COVID protocols in place. Good service.
Service went well and on time
The service manager Stuart was extremely helpful
No issues at all and Stuart Lackie should be recognised for his continual excellent customer service
Always personal and comprehensive - goes the extra mile
I had a warranty issue which was resolved 100% to my satisfaction
Everything done as expected. No surprises
Total satisfaction with Grassicks Garage Ltd. service. All points of contact were straight forward and exactly as one would expect.
I find they will go the extra mile to ensure satisfaction.
Every effort was taken to manage my experience, the Covid protocols in the centre were excellent and reassuring.
Alway friendly and helpful and always keep in touch !
Good customer service.
Very accommodating, professional and communicative
The job was done efficiently and on time.
They are so helpful and Kerri is a star. I wouldn't go elsewhere. She has helped us deal with all our customer needs and questions. She keeps us well informed, managed discussions with BMW and ensured I had transport home.
Grassicks service support is excellent , friendly and professional
Everything done that was required
very easy to deal with and good staff
Great service, good communication
Everything done efficiently.
Again fantastic service. Top quality staff throughout, with seamless procedures and systems in place that work perfectly. Completely satisfied and a big thankyou to everybody at Grassicks BMW at this difficult time.
No negative issues at all
I wasn't sure when I would receive my car due to current circumstances. When it was available, everything was made easy and I was able to collect it earlier than thought.
Ryan at grassicks went above and beyond for me which was excellent
Particularly given the communication and logistical difficulties posed by the COVID restrictions the sales executive Ryan made the purchasing experience from start to finish a real pleasure. An excellent experience b
Very organised and everything ready for day of collection.
I was looked after very well. David was on hand to answer any questions I had, he went out of his way to deliver papers for signature prior to handover.
Been dealing with Grassicks for a number of years and nothing is a problem for them especially Ryan alway there to help
Considering the COVID restrictions my experience wasn't tarnished. Felt very welcome and cared for.
Everything went according to plan. Commitments that were made were met.
Everyone was very helpful at Grassicks Perth, especially the sales person Ryan McGregor. He took the time to explain how the equipment on my new vehicle worked. Everyone at the dealership is friendly and asks if they can help (Coffee for me)
Customer service throughout has been excellent and all the staff I met were friendly and professional. They have been helpful and informative whenever I've had a query and accommodated me so that I could get my car to suit my working hours.
Richard was very helpful during the process and also identified a model that had just arrived at the dealership which fit my needs perfectly. He even contacted me on his holidays to ensure the handover was dealt with perfectly.
Nothing to complain about.
Great experience from start to finish, Ryan was very attentive and helpful throughout the whole experience. Having the car in the showroom garage at the collection day topped off the experience. Ryan spent a lot of time going over the cars tech.
So friendly and accommodating
1st class service
Having never been to the Garage due to distance and Covid19 it was a delight to go and finally pick up the car and meet the Salesman after a couple of months of phone calls and e-mails. Everything went like clockwork.
Very smooth process throughout.
Been dealing with Grassicks BMW for over 30 years
Very professional, with a friendly personal touch too.
Grassicks are an excellent company to work with. Their sales management and staff are responsive and go that little extra. Good people to do business with.
Very polite and friendly staff,nothing was a problem during this difficult times.
Cannot fault the attention and courtesy provided given the current pandemic situation.
Having bought from the original owner it was great to see the same level of customer service being delivered. I bought my car from Grassicks Perth and not another BMW dealership because the service provided by Ryan McGregor exceeded that of others.
Jonny was exceptional in the way in which I was talked through the purchase of the vehicle and the way in which everything was explained and detailed clearly. The delivery & handover of the vehicle was faultless, explained every detail of the vehicle