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ABOUT GRASSICKS BMW.

We are a long time family business and we pride ourselves in our great Customer Service.

Meet the team

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Esuan Steenkamp

General Sales Manager
  • Years at the dealership 3.5
  • Years in the industry 8
  • Hobbies Gin Collecting & Cooking

Sean King

Used Car Sales Manager
  • Years at the dealership 2
  • Years in the industry 13
  • Hobbies Music, Spending time with his family
Ryan McGregor

Ryan McGregor

BMW Sales Executive
  • Years at the dealership 18
  • Years in the industry 18
  • Hobbies Golf

David MacDonald

BMW Sales Executive
  • Years at the dealership 10
  • Years in the industry 18
  • Hobbies Mountain Biking, Extreme Sports

Ivan Smith

BMW Service Advisor
  • Years at the dealership 15
  • Years in the industry 30
  • Hobbies Mountain Biking, Family Time

Kerri Crichton

BMW Service Team Leader
  • Years at the dealership 2
  • Years in the industry 12
  • Hobbies Football, Family Time

Alisha Smith

Trainee BMW Service Advisor
  • Years at the dealership 0
  • Years in the industry 0
  • Hobbies Socialising with Friends and Family

Ben Brigode

BMW Product Genius
  • Years at the dealership 0
  • Years in the industry 0
  • Hobbies Cars, Cooking

Ash Lewin

Trainee BMW Sales Executive
  • Years at the dealership 0
  • Years in the industry 0
  • Hobbies Football, Card Collecting, Drawing

Cathryn Zaczek

BMW Centre Host
  • Years at the dealership 2
  • Years in the industry 2
  • Hobbies Shopping, Socialising with Family and Friends

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

car was taken on time turnaround was excellent car returned in good condition

Service

Because I was completely satisfied.

Service

For the last seven years I have found that Grassicks have provided a high level of service, both for routine servicing and for dealing with specific issues. Resolution of warranty issues has been well handled, most recently a problem with wind noise.

Service

Nice welcome and all went to plan

Service

They never let me down.

Service

Grassicks are great to deal with and always try to get things just right. This is the 4th BMW we have bought from Grassicks in the last 7 years. Our daughter bought her first car in March and we have leased another 2 Mini's and a BMW 1 series in 3yrs

Service

As always , I was dealt with promptly and and kept informed regarding my car .

Service

As far as I know they completed the job which was due

Service

Lovely staff. Friendly and listened to me.when i told them possible faults on car.

Service

Uplifted from my home for service, kept in the loop throughout, and returned to my home, work done and car valeted.

Service

They did what was asked.

Service

Grassicks spared no effort to resolve my issue and repaired and returned my vehicle in a safer condition

Service

Polite friendly staff who are always helpful.

Service

The service manager was so helpful and fitted us in when I called.

Service

Easy drop off, helpful staff, and got my car back exactly at the predicted time.

Service

My car was ready for me when I arrived. I also had the use of an new 5 series as a courtesy car.

Service

Happy with everything, staff were helpful and polite. Car was ready at the given time and was washed and hoovered too which is always a bonus.

Service

All was fine and info clear

Service

Brilliant service as usual from the team at Grassicks.

Service

Promptly serviced and completed on time

Service

Kept up to date by staff in showroom and video sent of car check whilst waiting

Service

Excellent service easy to deal with. Can't really ask for anymore.

Service

Technician really knew what he was talking about

Service

Kept upto date. Great video.

Service

I am reassured by the videos when the service is being carried out.

Service

Staff very polite, friendly and informative

Service

Warm welcome as always and go the extra mile.

Service

Very efficient as always.

Service

Great people inside show room

Service

All work done to an exacting standard

Service

Kept up to date on progress of car service and was provided with a detailed summary on completion of job

Service

It solved the problem

Service

Top quality experienced staff. Top class facility. Consistently top class, no issues.

Service

Everything as expected

Service

Completely satisfied with the service. We travelled approximately 125 miles and will happily travel that distance in future to Grassicks for our car to be serviced.

Service

Car was ready when I asked it to be

Service

Everything done quickly amd to a high standard

Service

Customer service very good

Service

There were no problems

Service

Nothing was a problem

Service

Just a great process. Really liked the video of the inspection of the car sent via text. Brilliant.

Service

While main BMW dealer servicing is never going to be cheap, it provides value in terms of supplying an excellent courtesy car, prompt work on the car to the manufacturer's standards and high quality video & SMS progress updates. Very pleased overall.

Service

Attentive and polite

Service

Ivan and his team always provide a quality service. And Ivan always puts his customers first

Service

The people at Perth especially Kerry make a real difference to the experience

Service

Nothing too much trouble and took care of us and our dog while waiting for our repairs

Service

Everything done well

Service

STRAIGHTFORWARD BRAKES SERVICE EFFICIENTLY CARRIED OUT.

Service

I was kept up to date the whole way along the process

Service

Fast, efficient service with outstanding communalisation.

Service

I had a great experience buying the car at Grassicks. The service experience was also excellent despite the COVID restrictions.

Service

Efficient, friendly service. Comfortable COVID safe waiting area. Complementary safety check and vehicle valeted before collection.

Service

Like the saying third time lucky the have manage to fix my problem with the brakes thanks to the work shop manager Chris

Service

Informed about what the technician had found, the lady at reception was really friendly and helpful

Service

Excellent on all accounts!

Service

Stuart, the service manager, was so helpful and explained what was happening with my car every step of the way.

Service

Everything went very smooth as usual no problems. All the staff are top quality, friendly and very professional at all times. Many thanks to all of them.

Service

All staff that I dealt with were extremely pleasant from drop off to pick up and kept me informed throughout the service

Service

Well organised, friendly and informative during the whole process

Service

Good and prompt service

Service

Staff very knowledgable and interested in my car. I appreciate them cleaning the vehicle.

Service

All questions and details about repair explained in a very concise manner.

Service

Everything from first meeting in the garage to handover of new car was friendly, professional and excellent.

Sales

Excellent, very welcoming and safe. Great adherence to COVID measures.

Sales

Friendly staff. presentation of car. Introduction to my new car by competent staff.

Sales

Very friendly, helpful team through the whole process.

Sales

Great service from enquiry to collecting my new car from showroom

Sales

Personal service tailored to the customers needs

Sales

Excellent, kept up to date and registration of personalised plates all sorted too

Sales

Good personal service

Sales

Kept informed by Ryan during the whole process

Sales

The staff at Grassicks are all very friendly and help full, its not just the sales person your there to see that makes sure your looked after,

Sales

Always get offered a drink and they seem to be on the ball all the time

Sales

Danny kept in touch throughout the whole process so we knew what was happening all the time. And everything was completed/delivered as expected.

Sales

Until day of collection, all communication was by telephone or email. I was kept well informed throughout whole process and any questions/queries were dealt with promptly. Handover was smooth and we'll organised.

Sales

Made to feel very welcome went over everything

Sales

Danny Green was really helpful and everything was on the agreed dates.

Sales

Friendly staff.

Sales

It was effortless

Sales

They are very helpful and polite

Sales

Smooth pleasant experience.

Sales

I visited a few showrooms and most of them didn't seem interested but David always returned calls and emails when I had any questions.

Sales

Very friendly very welcoming very patient too as it took several months for me to decide exactly the best deal for me . Great team

Sales

I was completely satisfied with the service provided by Grassicks. There was a delay in the car being available for collection but this was out with their control and they were still keeping us updated.

Sales

Richard our salesman was both knowledgeable and courteous. He put me at ease and I was able to go through my various options stress-free.

Sales

Excellent service from start to finish.