We are a long time family business and we pride ourselves in our great Customer Service.
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Every effort was taken to manage my experience, the Covid protocols in the centre were excellent and reassuring.
Alway friendly and helpful and always keep in touch !
Good customer service.
Very accommodating, professional and communicative
The job was done efficiently and on time.
They are so helpful and Kerri is a star. I wouldn't go elsewhere. She has helped us deal with all our customer needs and questions. She keeps us well informed, managed discussions with BMW and ensured I had transport home.
Grassicks service support is excellent , friendly and professional
Everything done that was required
very easy to deal with and good staff
Everything done efficiently.
Great service, good communication
Again fantastic service. Top quality staff throughout, with seamless procedures and systems in place that work perfectly. Completely satisfied and a big thankyou to everybody at Grassicks BMW at this difficult time.
No negative issues at all
The whole experience was most satisfactory and very time efficient for me as I did not have to travel to the showroom and was able to complete more tasks at home that day which was very helpful. The lady in your showroom kept me well informed of the
staff treats you as a person, not a unit
Service carried out as scheduled and I received regular updates from the Service Advisor with progress texts. All aspects of the work carried out was explained and advisories discussed. All covid-19 precautions were in place and I felt secure.
Stuart who I dealt with made everything so easy and relaxing
I always feel that I get a reliable and thorough experience at Grassicks. I feel that they care and although it's not cheap, it is quality service and value for money.
The service was completed well, to my knowledge anyway. Communication was good too.
all went as planned and good communications with the service manager Stuart,
got car back very clean and tidy
Staff understood my issue and went the extra mile to ensure that I was looked after and car returned as quickly as possible
Very good service
Very easy experience
Very happy, great folks to,deal,with and their covid arrangements were good. Oh, and car came back to me in perfect condition.
Staff very helpful and efficient covid friendly system for dealing with contact/payment etc.
All work completed expertly and timeously.
Employees do a great job .
Got the option of taking out a Service Plan for the future.
Found unknown fault and rectified
Lovely courtesy car. Problems with my car resolved.
Fast and efficient turn around when dropping off and collecting. I liked the fact they sent the bill and a link to pay before I collected the car.
All staff were attentive and helpful. Excellent communication. Relaxing experience overall.
They took the car in at the weekend as the issue needed to be dealt with (no rear suspension on one side) and it was fixed in a couple of days. The dealer kept me informed of progress.
Eliminated an annoying vibration. This took a fair amount of time to source.
Had to collect my own car from washing area. Thought it might have been brought to front door.
Everything was dealt with in a professional and friendly manner
Having never been to the Garage due to distance and Covid19 it was a delight to go and finally pick up the car and meet the Salesman after a couple of months of phone calls and e-mails. Everything went like clockwork.
Very smooth process throughout.
Been dealing with Grassicks BMW for over 30 years
Grassicks are an excellent company to work with. Their sales management and staff are responsive and go that little extra. Good people to do business with.
Very professional, with a friendly personal touch too.
Cannot fault the attention and courtesy provided given the current pandemic situation.
Very polite and friendly staff,nothing was a problem during this difficult times.
Having bought from the original owner it was great to see the same level of customer service being delivered. I bought my car from Grassicks Perth and not another BMW dealership because the service provided by Ryan McGregor exceeded that of others.
Jonny was exceptional in the way in which I was talked through the purchase of the vehicle and the way in which everything was explained and detailed clearly. The delivery & handover of the vehicle was faultless, explained every detail of the vehicle
Great Service all round.
Jonny Wilson at Grassicks was excellent throughout
My sales rep Ryan accommodated our every needs and was extremely helpful in finding the right car at the right price. He also was polite, courteous and made us feel very comfortable throughout the whole sale process
David and Esuan, friendly totally professional and kept me informed at all stages.
Went above and beyond in answering questions via email out of office hours.
AFTER DECIDING TO GO AHEAD WITH THE PURCHASE AND WE LIKED THE MISANO BLUE COLOUR, DANNY THEN INFORMED US THAT IT WAS ONLY AVAILABLE IN THE M SPORT, BOTH DANNY AND SALES MANAGER ESUAN SPENT TIME WITH US AND WE DECIDED TO GO FOR THE M SPORT.
A very relaxed approach to another big purchasing decision.
Fantastic sales experience with Sales Person
Everyone I delt with was friendly, professional and knowledgeable about the car.
Ryan was very helpful in assisting with the building of my new car. Made suggestions which turned out great. Delivery date was spot on.
Ryan is very helpful
I was made to feel welcome by everyone at Grassicks, and the whole purchase process went very well
Treated well and helped to enjoy the experience.
My car was delayed due to the pandemic, but Ryan McGregor was in regular contact about the status of our car and to keep us informed of progress.
Danny green the salesman was excellent and kept me informed at every point of the sales process
Esuan, David and the rest of the team did fantastically well to keep me up to date given the current global situation. Always accessible (virtually!) and very responsive in dealing with queries and the car is brilliant!
Purchase and delivery very smooth, very happy with process
everything went like clockwork
Excellent overall experience