No news found with your current search criteria.
No filters have been added
No news found with your current search criteria.
car was taken on time turnaround was excellent car returned in good condition
Because I was completely satisfied.
For the last seven years I have found that Grassicks have provided a high level of service, both for routine servicing and for dealing with specific issues. Resolution of warranty issues has been well handled, most recently a problem with wind noise.
Nice welcome and all went to plan
They never let me down.
Grassicks are great to deal with and always try to get things just right. This is the 4th BMW we have bought from Grassicks in the last 7 years. Our daughter bought her first car in March and we have leased another 2 Mini's and a BMW 1 series in 3yrs
As always , I was dealt with promptly and and kept informed regarding my car .
As far as I know they completed the job which was due
Lovely staff. Friendly and listened to me.when i told them possible faults on car.
Uplifted from my home for service, kept in the loop throughout, and returned to my home, work done and car valeted.
They did what was asked.
Grassicks spared no effort to resolve my issue and repaired and returned my vehicle in a safer condition
Polite friendly staff who are always helpful.
The service manager was so helpful and fitted us in when I called.
Easy drop off, helpful staff, and got my car back exactly at the predicted time.
My car was ready for me when I arrived. I also had the use of an new 5 series as a courtesy car.
Happy with everything, staff were helpful and polite. Car was ready at the given time and was washed and hoovered too which is always a bonus.
All was fine and info clear
Brilliant service as usual from the team at Grassicks.
Promptly serviced and completed on time
Kept up to date by staff in showroom and video sent of car check whilst waiting
Excellent service easy to deal with. Can't really ask for anymore.
Technician really knew what he was talking about
Kept upto date. Great video.
I am reassured by the videos when the service is being carried out.
Staff very polite, friendly and informative
Warm welcome as always and go the extra mile.
Very efficient as always.
Great people inside show room
All work done to an exacting standard
Kept up to date on progress of car service and was provided with a detailed summary on completion of job
It solved the problem
Top quality experienced staff. Top class facility. Consistently top class, no issues.
Everything as expected
Completely satisfied with the service. We travelled approximately 125 miles and will happily travel that distance in future to Grassicks for our car to be serviced.
Car was ready when I asked it to be
Everything done quickly amd to a high standard
Customer service very good
There were no problems
Nothing was a problem
Just a great process. Really liked the video of the inspection of the car sent via text. Brilliant.
While main BMW dealer servicing is never going to be cheap, it provides value in terms of supplying an excellent courtesy car, prompt work on the car to the manufacturer's standards and high quality video & SMS progress updates. Very pleased overall.
Attentive and polite
Ivan and his team always provide a quality service. And Ivan always puts his customers first
The people at Perth especially Kerry make a real difference to the experience
Nothing too much trouble and took care of us and our dog while waiting for our repairs
Everything done well
STRAIGHTFORWARD BRAKES SERVICE EFFICIENTLY CARRIED OUT.
I was kept up to date the whole way along the process
Fast, efficient service with outstanding communalisation.
I had a great experience buying the car at Grassicks. The service experience was also excellent despite the COVID restrictions.
Efficient, friendly service. Comfortable COVID safe waiting area. Complementary safety check and vehicle valeted before collection.
Like the saying third time lucky the have manage to fix my problem with the brakes thanks to the work shop manager Chris
Informed about what the technician had found, the lady at reception was really friendly and helpful
Excellent on all accounts!
Stuart, the service manager, was so helpful and explained what was happening with my car every step of the way.
Everything went very smooth as usual no problems. All the staff are top quality, friendly and very professional at all times. Many thanks to all of them.
All staff that I dealt with were extremely pleasant from drop off to pick up and kept me informed throughout the service
Well organised, friendly and informative during the whole process
Good and prompt service
Staff very knowledgable and interested in my car. I appreciate them cleaning the vehicle.
All questions and details about repair explained in a very concise manner.
Everything from first meeting in the garage to handover of new car was friendly, professional and excellent.
Excellent, very welcoming and safe. Great adherence to COVID measures.
Friendly staff. presentation of car. Introduction to my new car by competent staff.
Very friendly, helpful team through the whole process.
Great service from enquiry to collecting my new car from showroom
Personal service tailored to the customers needs
Excellent, kept up to date and registration of personalised plates all sorted too
Good personal service
Kept informed by Ryan during the whole process
The staff at Grassicks are all very friendly and help full, its not just the sales person your there to see that makes sure your looked after,
Always get offered a drink and they seem to be on the ball all the time
Danny kept in touch throughout the whole process so we knew what was happening all the time. And everything was completed/delivered as expected.
Until day of collection, all communication was by telephone or email. I was kept well informed throughout whole process and any questions/queries were dealt with promptly. Handover was smooth and we'll organised.
Made to feel very welcome went over everything
Danny Green was really helpful and everything was on the agreed dates.
It was effortless
They are very helpful and polite
Smooth pleasant experience.
I visited a few showrooms and most of them didn't seem interested but David always returned calls and emails when I had any questions.
Very friendly very welcoming very patient too as it took several months for me to decide exactly the best deal for me . Great team
I was completely satisfied with the service provided by Grassicks. There was a delay in the car being available for collection but this was out with their control and they were still keeping us updated.
Richard our salesman was both knowledgeable and courteous. He put me at ease and I was able to go through my various options stress-free.
Excellent service from start to finish.