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Happy with everything, staff were helpful and polite. Car was ready at the given time and was washed and hoovered too which is always a bonus.
Brilliant service as usual from the team at Grassicks.
Promptly serviced and completed on time
Kept up to date by staff in showroom and video sent of car check whilst waiting
All was fine and info clear
Technician really knew what he was talking about
Excellent service easy to deal with. Can't really ask for anymore.
Kept upto date. Great video.
I am reassured by the videos when the service is being carried out.
Staff very polite, friendly and informative
Very efficient as always.
Warm welcome as always and go the extra mile.
Great people inside show room
All work done to an exacting standard
Kept up to date on progress of car service and was provided with a detailed summary on completion of job
Top quality experienced staff. Top class facility. Consistently top class, no issues.
It solved the problem
Everything as expected
Car was ready when I asked it to be
Completely satisfied with the service. We travelled approximately 125 miles and will happily travel that distance in future to Grassicks for our car to be serviced.
Everything done quickly amd to a high standard
Customer service very good
There were no problems
Nothing was a problem
Just a great process. Really liked the video of the inspection of the car sent via text. Brilliant.
While main BMW dealer servicing is never going to be cheap, it provides value in terms of supplying an excellent courtesy car, prompt work on the car to the manufacturer's standards and high quality video & SMS progress updates. Very pleased overall.
Attentive and polite
The people at Perth especially Kerry make a real difference to the experience
Ivan and his team always provide a quality service. And Ivan always puts his customers first
Everything done well
I was kept up to date the whole way along the process
STRAIGHTFORWARD BRAKES SERVICE EFFICIENTLY CARRIED OUT.
Nothing too much trouble and took care of us and our dog while waiting for our repairs
Fast, efficient service with outstanding communalisation.
Like the saying third time lucky the have manage to fix my problem with the brakes thanks to the work shop manager Chris
I had a great experience buying the car at Grassicks. The service experience was also excellent despite the COVID restrictions.
Efficient, friendly service. Comfortable COVID safe waiting area. Complementary safety check and vehicle valeted before collection.
Informed about what the technician had found, the lady at reception was really friendly and helpful
Excellent on all accounts!
Stuart, the service manager, was so helpful and explained what was happening with my car every step of the way.
Everything went very smooth as usual no problems. All the staff are top quality, friendly and very professional at all times. Many thanks to all of them.
All staff that I dealt with were extremely pleasant from drop off to pick up and kept me informed throughout the service
Good and prompt service
Well organised, friendly and informative during the whole process
Staff very knowledgable and interested in my car. I appreciate them cleaning the vehicle.
All questions and details about repair explained in a very concise manner.
We were kept informed throughout the day as to how the service was progressing.
Fault diagnosed and fixed the same day.
Car collected from house and returned observing Covid restrictions on time, clean and ready to go.
Efficient and effective service. The car is most reliable and I'm confident in the service personnel's professional ability.
The work was completed within the timeframe expected and I was kept fully informed of progress. I also had the use of a very impressive courtesy car for the duration.
Service delivered exactly as expected.
After a minor mishap with my original recall date, this was quickly rectified and due to this there was no courtesy car available. The service manager was able to rebook & resolved the problem and went above by loaning me with his personal work car.
Considering the current restrictions with Covid 19, the dealership and staff were very accommodating and considerate.
Car returned as good as new.
Everything handled personally and perfectly
My car was returned to me with the work completed and in immaculate condition
All went smoothly
Grassics are a great car dealer - everyone is really friendly and helpful. I have bought my last 4 cars from them!
The team are always prepared to go the extra mile to deliver satisfaction focus on my particular needs
Nothing to add really, it was all very well organised.
Very professional curteous and informative
First class customer service.
Car was collected and delivered and service carried out as arranged
The experience merited a satisfactory answer
I have found the staff technically excellent and just helpful in personal requests.
Tiny glitch which was sorted the next day.
I've always been treated courteously by the staff from the arrival until departure.
Staff were very polite and helpful and let me know as soon as the car was ready for collection.
Car driving well and came back nice and clean.
Excellent people. They are friendly, polite, helpful and knowledgeable and have a great manner with the customers.
Danny kept in touch throughout the whole process so we knew what was happening all the time. And everything was completed/delivered as expected.
Made to feel very welcome went over everything
Until day of collection, all communication was by telephone or email. I was kept well informed throughout whole process and any questions/queries were dealt with promptly. Handover was smooth and we'll organised.
Danny Green was really helpful and everything was on the agreed dates.
It was effortless
They are very helpful and polite
Smooth pleasant experience.
I visited a few showrooms and most of them didn't seem interested but David always returned calls and emails when I had any questions.
Richard our salesman was both knowledgeable and courteous. He put me at ease and I was able to go through my various options stress-free.
I was completely satisfied with the service provided by Grassicks. There was a delay in the car being available for collection but this was out with their control and they were still keeping us updated.
Very friendly very welcoming very patient too as it took several months for me to decide exactly the best deal for me . Great team
Excellent service from start to finish.
Esuan, Jonny and the team at Grassics Perth were excellent and made the buying process very easy.
Courteous & well informed service. Smooth handover of vehicle despite problems presented by pandemic.
Kept well informed throughout the whole process
Always made to fell welcome as
I have used Grassicks for new cars & servicing since 1995 and everything has always been excellent.
My X3 arrived and on unveiling it looked stunning. I was advised on a number of occasions what would work and what might not. The advice turned out to be spot on and I'm over the moon with my new car.
Nothing was a problem for the BMW Centre - even during these surreal time of Covid 19. Jonny Wilson kept in touch with me throughout the extended buying and delivery period.
Everything worked out well.
David Macdonald listened to what I want and delivered a great product
Everyone at Grassicks Garage in Perth were friendly, helpful, knowledgeable and always kept us informed of the progress between the sale and delivery of our car. In particular Jonny Wilson, gave us an outstanding level of service.