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ABOUT GRASSICKS BMW.

We are a long time family business and we pride ourselves in our great Customer Service.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Every effort was taken to manage my experience, the Covid protocols in the centre were excellent and reassuring.

Service

Alway friendly and helpful and always keep in touch !

Service

Good customer service.

Service

Very accommodating, professional and communicative

Service

The job was done efficiently and on time.

Service

They are so helpful and Kerri is a star. I wouldn't go elsewhere. She has helped us deal with all our customer needs and questions. She keeps us well informed, managed discussions with BMW and ensured I had transport home.

Service

Grassicks service support is excellent , friendly and professional

Service

Everything done that was required

Service

very easy to deal with and good staff

Service

Everything done efficiently.

Service

Great service, good communication

Service

Again fantastic service. Top quality staff throughout, with seamless procedures and systems in place that work perfectly. Completely satisfied and a big thankyou to everybody at Grassicks BMW at this difficult time.

Service

No negative issues at all

Service

Can't fault

Service

The whole experience was most satisfactory and very time efficient for me as I did not have to travel to the showroom and was able to complete more tasks at home that day which was very helpful. The lady in your showroom kept me well informed of the

Service

staff treats you as a person, not a unit

Service

Service carried out as scheduled and I received regular updates from the Service Advisor with progress texts. All aspects of the work carried out was explained and advisories discussed. All covid-19 precautions were in place and I felt secure.

Service

Stuart who I dealt with made everything so easy and relaxing

Service

I always feel that I get a reliable and thorough experience at Grassicks. I feel that they care and although it's not cheap, it is quality service and value for money.

Service

The service was completed well, to my knowledge anyway. Communication was good too.

Service

all went as planned and good communications with the service manager Stuart,

Service

got car back very clean and tidy

Service

Staff understood my issue and went the extra mile to ensure that I was looked after and car returned as quickly as possible

Service

As above

Service

Very good service

Service

Very easy experience

Service

Very happy, great folks to,deal,with and their covid arrangements were good. Oh, and car came back to me in perfect condition.

Service

Staff very helpful and efficient covid friendly system for dealing with contact/payment etc.

Service

All work completed expertly and timeously.

Service

Employees do a great job .

Service

Got the option of taking out a Service Plan for the future.

Service

Found unknown fault and rectified

Service

Lovely courtesy car. Problems with my car resolved.

Service

Fast and efficient turn around when dropping off and collecting. I liked the fact they sent the bill and a link to pay before I collected the car.

Service

All staff were attentive and helpful. Excellent communication. Relaxing experience overall.

Service

They took the car in at the weekend as the issue needed to be dealt with (no rear suspension on one side) and it was fixed in a couple of days. The dealer kept me informed of progress.

Service

Eliminated an annoying vibration. This took a fair amount of time to source.

Service

Had to collect my own car from washing area. Thought it might have been brought to front door.

Service

Everything was dealt with in a professional and friendly manner

Service

Having never been to the Garage due to distance and Covid19 it was a delight to go and finally pick up the car and meet the Salesman after a couple of months of phone calls and e-mails. Everything went like clockwork.

Sales

Very smooth process throughout.

Sales

Been dealing with Grassicks BMW for over 30 years

Sales

Grassicks are an excellent company to work with. Their sales management and staff are responsive and go that little extra. Good people to do business with.

Sales

Very professional, with a friendly personal touch too.

Sales

Cannot fault the attention and courtesy provided given the current pandemic situation.

Sales

Very polite and friendly staff,nothing was a problem during this difficult times.

Sales

Having bought from the original owner it was great to see the same level of customer service being delivered. I bought my car from Grassicks Perth and not another BMW dealership because the service provided by Ryan McGregor exceeded that of others.

Sales

Jonny was exceptional in the way in which I was talked through the purchase of the vehicle and the way in which everything was explained and detailed clearly. The delivery & handover of the vehicle was faultless, explained every detail of the vehicle

Sales

Great Service all round.

Sales

Jonny Wilson at Grassicks was excellent throughout

Sales

My sales rep Ryan accommodated our every needs and was extremely helpful in finding the right car at the right price. He also was polite, courteous and made us feel very comfortable throughout the whole sale process

Sales

David and Esuan, friendly totally professional and kept me informed at all stages.

Sales

Went above and beyond in answering questions via email out of office hours.

Sales

AFTER DECIDING TO GO AHEAD WITH THE PURCHASE AND WE LIKED THE MISANO BLUE COLOUR, DANNY THEN INFORMED US THAT IT WAS ONLY AVAILABLE IN THE M SPORT, BOTH DANNY AND SALES MANAGER ESUAN SPENT TIME WITH US AND WE DECIDED TO GO FOR THE M SPORT.

Sales

A very relaxed approach to another big purchasing decision.

Sales

Fantastic sales experience with Sales Person

Sales

Everyone I delt with was friendly, professional and knowledgeable about the car.

Sales

Ryan was very helpful in assisting with the building of my new car. Made suggestions which turned out great. Delivery date was spot on.

Sales

Ryan is very helpful

Sales

I was made to feel welcome by everyone at Grassicks, and the whole purchase process went very well

Sales

Treated well and helped to enjoy the experience.

Sales

My car was delayed due to the pandemic, but Ryan McGregor was in regular contact about the status of our car and to keep us informed of progress.

Sales

Danny green the salesman was excellent and kept me informed at every point of the sales process

Sales

Esuan, David and the rest of the team did fantastically well to keep me up to date given the current global situation. Always accessible (virtually!) and very responsive in dealing with queries and the car is brilliant!

Sales

Purchase and delivery very smooth, very happy with process

Sales

everything went like clockwork

Sales

Excellent overall experience