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ABOUT GRASSICKS BMW.

We are a long time family business and we pride ourselves in our great Customer Service.

Meet the team

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Esuan Steenkamp

General Sales Manager
  • Years at the dealership 3.5
  • Years in the industry 8
  • Hobbies Gin Collecting & Cooking

Sean King

Used Car Sales Manager
  • Years at the dealership 2
  • Years in the industry 13
  • Hobbies Music, Spending time with his family
Ryan McGregor

Ryan McGregor

BMW Sales Executive
  • Years at the dealership 18
  • Years in the industry 18
  • Hobbies Golf

David MacDonald

BMW Sales Executive
  • Years at the dealership 10
  • Years in the industry 18
  • Hobbies Mountain Biking, Extreme Sports

Ivan Smith

BMW Service Advisor
  • Years at the dealership 15
  • Years in the industry 30
  • Hobbies Mountain Biking, Family Time

Kerri Crichton

BMW Service Team Leader
  • Years at the dealership 2
  • Years in the industry 12
  • Hobbies Football, Family Time

Alisha Smith

Trainee BMW Service Advisor
  • Years at the dealership 0
  • Years in the industry 0
  • Hobbies Socialising with Friends and Family

Ben Brigode

BMW Product Genius
  • Years at the dealership 0
  • Years in the industry 0
  • Hobbies Cars, Cooking

Ash Lewin

Trainee BMW Sales Executive
  • Years at the dealership 0
  • Years in the industry 0
  • Hobbies Football, Card Collecting, Drawing

Cathryn Zaczek

BMW Centre Host
  • Years at the dealership 2
  • Years in the industry 2
  • Hobbies Shopping, Socialising with Family and Friends

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Happy with everything, staff were helpful and polite. Car was ready at the given time and was washed and hoovered too which is always a bonus.

Service

Brilliant service as usual from the team at Grassicks.

Service

Promptly serviced and completed on time

Service

Kept up to date by staff in showroom and video sent of car check whilst waiting

Service

All was fine and info clear

Service

Technician really knew what he was talking about

Service

Excellent service easy to deal with. Can't really ask for anymore.

Service

Kept upto date. Great video.

Service

I am reassured by the videos when the service is being carried out.

Service

Staff very polite, friendly and informative

Service

Very efficient as always.

Service

Warm welcome as always and go the extra mile.

Service

Great people inside show room

Service

All work done to an exacting standard

Service

Kept up to date on progress of car service and was provided with a detailed summary on completion of job

Service

Top quality experienced staff. Top class facility. Consistently top class, no issues.

Service

It solved the problem

Service

Everything as expected

Service

Car was ready when I asked it to be

Service

Completely satisfied with the service. We travelled approximately 125 miles and will happily travel that distance in future to Grassicks for our car to be serviced.

Service

Everything done quickly amd to a high standard

Service

Customer service very good

Service

There were no problems

Service

Nothing was a problem

Service

Just a great process. Really liked the video of the inspection of the car sent via text. Brilliant.

Service

While main BMW dealer servicing is never going to be cheap, it provides value in terms of supplying an excellent courtesy car, prompt work on the car to the manufacturer's standards and high quality video & SMS progress updates. Very pleased overall.

Service

Attentive and polite

Service

The people at Perth especially Kerry make a real difference to the experience

Service

Ivan and his team always provide a quality service. And Ivan always puts his customers first

Service

Everything done well

Service

I was kept up to date the whole way along the process

Service

STRAIGHTFORWARD BRAKES SERVICE EFFICIENTLY CARRIED OUT.

Service

Nothing too much trouble and took care of us and our dog while waiting for our repairs

Service

Fast, efficient service with outstanding communalisation.

Service

Like the saying third time lucky the have manage to fix my problem with the brakes thanks to the work shop manager Chris

Service

I had a great experience buying the car at Grassicks. The service experience was also excellent despite the COVID restrictions.

Service

Efficient, friendly service. Comfortable COVID safe waiting area. Complementary safety check and vehicle valeted before collection.

Service

Informed about what the technician had found, the lady at reception was really friendly and helpful

Service

Excellent on all accounts!

Service

Stuart, the service manager, was so helpful and explained what was happening with my car every step of the way.

Service

Everything went very smooth as usual no problems. All the staff are top quality, friendly and very professional at all times. Many thanks to all of them.

Service

All staff that I dealt with were extremely pleasant from drop off to pick up and kept me informed throughout the service

Service

Good and prompt service

Service

Well organised, friendly and informative during the whole process

Service

Staff very knowledgable and interested in my car. I appreciate them cleaning the vehicle.

Service

All questions and details about repair explained in a very concise manner.

Service

We were kept informed throughout the day as to how the service was progressing.

Service

Fault diagnosed and fixed the same day.

Service

Car collected from house and returned observing Covid restrictions on time, clean and ready to go.

Service

Efficient and effective service. The car is most reliable and I'm confident in the service personnel's professional ability.

Service

The work was completed within the timeframe expected and I was kept fully informed of progress. I also had the use of a very impressive courtesy car for the duration.

Service

Service delivered exactly as expected.

Service

After a minor mishap with my original recall date, this was quickly rectified and due to this there was no courtesy car available. The service manager was able to rebook & resolved the problem and went above by loaning me with his personal work car.

Service

Considering the current restrictions with Covid 19, the dealership and staff were very accommodating and considerate.

Service

Car returned as good as new.

Service

Everything handled personally and perfectly

Service

My car was returned to me with the work completed and in immaculate condition

Service

All went smoothly

Service

Grassics are a great car dealer - everyone is really friendly and helpful. I have bought my last 4 cars from them!

Service

The team are always prepared to go the extra mile to deliver satisfaction focus on my particular needs

Service

Nothing to add really, it was all very well organised.

Service

Very professional curteous and informative

Service

First class customer service.

Service

Car was collected and delivered and service carried out as arranged

Service

The experience merited a satisfactory answer

Service

I have found the staff technically excellent and just helpful in personal requests.

Service

Tiny glitch which was sorted the next day.

Service

I've always been treated courteously by the staff from the arrival until departure.

Service

True reflection.

Service

Staff were very polite and helpful and let me know as soon as the car was ready for collection.

Service

Car driving well and came back nice and clean.

Service

Excellent people. They are friendly, polite, helpful and knowledgeable and have a great manner with the customers.

Service

Danny kept in touch throughout the whole process so we knew what was happening all the time. And everything was completed/delivered as expected.

Sales

Made to feel very welcome went over everything

Sales

Until day of collection, all communication was by telephone or email. I was kept well informed throughout whole process and any questions/queries were dealt with promptly. Handover was smooth and we'll organised.

Sales

Danny Green was really helpful and everything was on the agreed dates.

Sales

Friendly staff.

Sales

It was effortless

Sales

They are very helpful and polite

Sales

Smooth pleasant experience.

Sales

I visited a few showrooms and most of them didn't seem interested but David always returned calls and emails when I had any questions.

Sales

Richard our salesman was both knowledgeable and courteous. He put me at ease and I was able to go through my various options stress-free.

Sales

I was completely satisfied with the service provided by Grassicks. There was a delay in the car being available for collection but this was out with their control and they were still keeping us updated.

Sales

Very friendly very welcoming very patient too as it took several months for me to decide exactly the best deal for me . Great team

Sales

Excellent service from start to finish.

Sales

Esuan, Jonny and the team at Grassics Perth were excellent and made the buying process very easy.

Sales

Courteous & well informed service. Smooth handover of vehicle despite problems presented by pandemic.

Sales

Kept well informed throughout the whole process

Sales

Always made to fell welcome as

Sales

I have used Grassicks for new cars & servicing since 1995 and everything has always been excellent.

Sales

My X3 arrived and on unveiling it looked stunning. I was advised on a number of occasions what would work and what might not. The advice turned out to be spot on and I'm over the moon with my new car.

Sales

Nothing was a problem for the BMW Centre - even during these surreal time of Covid 19. Jonny Wilson kept in touch with me throughout the extended buying and delivery period.

Sales

Everything worked out well.

Sales

David Macdonald listened to what I want and delivered a great product

Sales

Everyone at Grassicks Garage in Perth were friendly, helpful, knowledgeable and always kept us informed of the progress between the sale and delivery of our car. In particular Jonny Wilson, gave us an outstanding level of service.