Grassicks Garage Ltd Star Rating
Sales
14 comments from 45 reviews
Service
48 comments from 141 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"They looked after me."
"Always delighted"
"Excellent service for the last 16 years"
"Overall great service."
"I wouldnt buy a BMW anyware else."
"The Service Manager is very helpful and friendly.He contact me to advise the car was ready. I would only consider using Grassicks I travel 30 miles and pass thre eother BMW dealers to use them."
"I was kept informed and was comfortable in the waiting room"
"reception lost my handbooks when they took out the service record booklet. i also was to have a new mirror glass fitted but they ordered the wrong one which meant another trip to perth to have the correct one fitted"
"very helpful"
"Always very good. Occasionally there are some difficulties with parking."
"Excellent staff at the garage are extremely helpful."
"Grassicks have attentive staff in all departments. I have visited several BMW dealers in recent years and while they are largely all good, they don't have that extra edge that i normally encounter at Grassicks."
"they were good"
"It was very good. I am very happy"
"Excellent throughout the whole service."
"The cause of the fault was fully explained together with the action taken.Asked to advise if car running better."
"The dealership kept me informed at all times"
"In my experience Grassicks deliver exceptional customer service which has always exceeded my experience in any other car dealership."
"It took over four hours to do an oil change ,and change 2 windscreen wipers (they didnt have one for the rear) ."
"Friendly, helpful and efficient"
"Too expensive Just under £300 for service and I am told I will need to return for a brake service in only 6000 miles"
"They were very good and very freindly"
"You always get very good service from Grassicks.Ihave for the past 10 years"
"Very happy the score says it all."
"very good service"
"They identified the problem quickly and rectified it."
"Staff and service are excellent."
"Grassicks is not my local dealership but I prefer it."
"Complete satisfaction at all times over the past 10 years, great attention to detail"
"Very good . the locations handy close to work i drop it in in the morning and its ready when i go home ."
"Efficient service completed in the time scheduled. Courteous service."
"Staff are polite,courteousand very professional,the service was carried out in the time stated and for the price shown at the service desk,the best BMW dealership i have visited"
"I understood my car was being picked up early part of teh week but it was Thursday then i was to get it back Tuesday but did not get it until the Friday"
"Didn't reset service indicator"
"Well organised a nicly . appointed waiting area , very organised ."
"Great style, build quality and reliability"
"Steady progress over several years brings them beyond the level of the average BMW dealer and far superior to other marques' dealers I have experienced. Not perfect but getting there,"
"The friendliest dealership yet"
"The dealership stated at noon that the car only required reprogramming but this took another 4 hours."
"It was quite straightforward they ran myself and my wife into Perth."
"Service carried out and car returned. Lean tidy"
"From 10 years of servicing virtually zero issues"
"Very good"
"They're all very friendly, polite, professional, and accomodating."
"very helpful and curtious staff.Arranged for me to pick up my car out of hours."
"Everything was done promptly, everything was on time my car was returned clean with an accurate report on all relevant items"
"Dealership is excellent,staff are always helpful and friendly and efficient.It is by far the best BMW dealership that i have visited."
"I can say Grassacks is the best BMW garage I have used over the years. All departments are consistently , as good as can be , and in my veiw cannot be faulted ,"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Parking is terrible"
"Every visit to Grassicks is a pleasant experience."
"Salesman was fine and very helpful"
"Fantastic service from the team at Grassicks"
"Handover could have show a bit more on the car, the boot area was not show to us at all. Bit miss leading that the brochure does not show that the keyless enter is an extra not as standard."
"The buying process couldn't be bettered from lending us a brand new car for the weekend to try it out, to helping with the choice of engine options and accessories. Superb customer care."
"Parking is a problem."
"Grassicks Garage kept me well informed about my purchased and delivered it to my door in THURSO without me even viewing the vechicle. All down to THRUST"
"very pleased,courteous,and professional,in every way,highly recomended"
"i felt i had to chase more than i have before to get the number plate changed over"
"great service from all staff"
"Excellent Sales Person"
"I thought they were excellent all the way through."
"An exceptional dealership"