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ABOUT GRASSICKS BMW.

We are a long time family business and we pride ourselves in our great Customer Service.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Did not like the new experience, a girl sitting at a desk where I had to ask if that was reception. I was then taken to one of your operatives where he had all relevant paperwork. It seems you have member of staff too many.

Service

They phoned back to arrange the appointment- unlike another BMW garage I called. Car taken early and returned on time

Service

good communication, collected and delivered car back to me

Service

Good communications. Liked the txt and video updates.

Service

Everything was fine, except that I was led to believe the MOT would take 60-90 minutes, and I agreed to wait until it was completed. Unhappily it was just over 3 hours before I got the car back. Someone was unaware that I was waiting.

Service

Grassicks have at last found a fault which could account for the problems I've been having, and although I cannot fault their attempts to find a solution I have now been driving a car I cannot be sure of for 18 months.

Service

Very good dealership support. Ivan was very professional.

Service

Grassicks have always been lovely to work with from purchasing to servicing their staff are always welcoming and up for chat even about non BMW things. Couldn't recommend them any more

Service

Everything was carried out as explained

Service

The lock replacement was fine, the car washed and parked outside. The problem was that it hadn't been washed off with clean water leaving dirt residue on the bonnet and roof. I was however pleased to have a nice car for the day arranged by Ryan.

Service

Support and care could not be better

Service

I got the impression the staff didn't know much about BMW approved Trackstar. I had to suggest they might want to get me to fill in an application form. It was only Trackstar's emails to me that informed me my car was finished. No dealer contact!

Service

Easy to deal with and excellent customer service.

Service

Excellent service experience from start to finish, very friendly and knowledgable staff. Lovely new showroom and customer care facilities, including dog bed & biscuits! . Brake fluid service took just under an hour to complete with full valet

Service

Job was completed as agreed to a good timescale and cost effective for me

Service

Service was carried out as expected, kept informed of progress, and vehicle handed back on time. Video provided on vehicle as part of service. Service was covered as part of BMW Service Inclusive Plan so no additional charges were incurred.

Service

They know that I buy BMW for excellence and that is the level of service they provide . Natasha really on the ball and Pete really knows his stuff technically.

Service

Everything was well managed and, as a returning customer, I felt valued

Service

There were visible flaws in the windscreen, visible in strong sunlight. This was highlighted at the time of the service. This was discussed in person with the Service Manager,who was to investigate further and come back to me. this hasn't happed yet

Service

The options were honest, the workmanship excellent.

Service

Work started early finished early car delivered in clean condition

Service

Standard of the after service valet was way below my expectations.

Service

It took 5 weeks to resolve the problem with my car which was caused by a known fault. I had contacted Grassicks in the first instance who told me to contact BMW directly. When I had no responses after 5 weeks they intervened.

Service

Everything done to my satisfaction

Service

all was fine and car provided when off the road.

Service

Well positioned easy to access garage. Smart welcoming reception & waiting area. Very pleasant, friendly and helpfull staff.

Service

Richard Myerscough was extremely helpful and professional

Service

The vehicle was repaired and returned back to me with an excellebt turnaround tine.

Service

Brought my vehicle in for a recall and the service was excellent.

Service

Carried out service efficiently and car came back nice and clean

Service

Worked like clockwork

Service

garage well organised

Service

Service video highlighted that two of the vehicle tyres were fitted incorrectly (rotation direct) and I feel if I had not taken up the issue with the service manager then it would have been released back to me in that condition

Service

Everything done exactly as required & requested.

Service

Happy with service done.

Service

Professional and courteous service

Service

The car came out of the workshop with the same problem that I had told them about on a number of occasions.

Service

From my issue with the car to the resolution nothing was a problem.

Service

Grassicks service department is always first class, everybody makes a great effort to ensure the best customer service is delivered constantly.

Service

The car was booked for an MOT and dealt with without too long a wait to drive it home.

Service

The car failed it's MOT initially because the windscreen washers didn't work, the filter had clogged up, I raised this with the Edin BMW in the warranty period but they initially refused to resolve it quoting me £320 to fix it, Grassicks cost £100

Service

Faultless

Service

Had poor experiences in past but this time was fine.

Service

There is no other garage I would trust my cars to go than Grassicks The staff are honest and helpful and nothing is a problem to them

Service

When I reached the service desk I was told that because of the mileage my service package had expired. I have had a service package on many occasions in the past any had presumed that this was of the same structure 5 years or 60k miles. I was shocked

Service

Ivan and the staff were extremely helpful. Extremely professional but friendly and welcoming.

Service

Excellent service worth driving up the A9 for.

Service

There was a warranty problem which turns out to be a known problem with the series. I am informed that some cars had been recalled to make the repair. Why not all cars?

Service

Good communication and helpful staff

Service

Due to the scratches that have been made on the two wheels where tyres replaced and due to three weeks after I sent in photos to the service manager Stuart Lackie at Grassicks (after being told to do this by the dealership) I have had no reply

Service

Ivan was friendly and very helpful

Service

Good diagnosis of brake issue and fix

Service

The service carried out at Grassicks was first class and carried out with minimum hassle.

Service

did not clean car properly

Service

My appointment time was 9.30 but the wrong part had been ordered and this meant that it incurred a longer wait to be repaired

Service

My problem was identified, resolved and explained in a reasonable time scale.

Service

The whole process was a problem. There was a 'bridging' situation where the previous car was due to go back before the new car was ready. They told us they would give us a pool car meantime. It all fell apart & BMW finance took over £13,000 from us.!

Sales

The staff have always been very helpful

Sales

Only one key came with the car which necessitates a long return trip to have the locks changed.

Sales

It was very good as usual. Great service.

Sales

First time buying at Grassick having moved to this area I have received friendly and efficient service from Esuan, Jonny and Nieve.

Sales

Same as previous answer

Sales

They were very professional and know their product

Sales

I had regular updates from Danny to keep me updated with the progress of receiving the car.

Sales

Would have been completely satisfied if our new car had a full tank of fuel after spending so much money on a new vehicle. This is no reflection on the sales person who said it was outwith his control.

Sales

I bought my recent BMW during the VIP Event. They made me feel like their number 1 VIP - even though there will have been other customers potentially spending more money on more expensive vehicles. Customer service was on point.

Sales

The experience was first class.

Sales

From the first visit to Grassicks, until the time of driving away in the new vehicle, they were very professional but gave you the impression that their priority was to make sure you were more than happy with the whole experience.