We are a long time family business and we pride ourselves in our great Customer Service.
No news found with your current search criteria.
If you need to get in contact us for any reason you can Call us on 01738 630001. If it is out-with business hours please call and leave us a message or email firstname.lastname@example.org
Grassick’s Garage Ltd. Complaints Procedure - We hope that you're pleased with any purchase you have made or service you have received from Grassick’s Garage Ltd, and that you will never have reason to complain - but if there's something you're not happy with, we would like you to tell the relevant team here about it so that we can try to put matters right for you. Grassick’s Garage Ltd is authorised and regulated by the Financial Conduct Authority. Complaint handling and dispute resolution process - Contact us straight away. Either by calling 01738 630001 or by e mail to email@example.com By post to: The Customer Care Manager, Grassick’s Garage Ltd, The Triangle, Dunkeld Road, Perth, PH1 3GA. Escalating the complaint - If after contacting us you feel we still have not resolved your complaint satisfactorily, please email or write to the Managing Director at the address above. If you wish to contact either BMW or MINI directly for any problems relating to a new car or a car still under the manufacturer’s warranty or to a manufacturing defect, please contact Customer Service – North on +44(0)370 5050160 or by e-mail to firstname.lastname@example.org As an alternative Grassick’s are members of the Scottish Motor Trade Association (SMTA) and they operate a Complaints Conciliation Service for their Members. You can find out how and what the service offers customers by copying the link below to your browser. http://www.smta.co.uk/consumers.php?id=202 or calling 0131 331 5510 - Grassick’s also subscribe to the Motor Industry Code of Practice for New Cars as well as their Service and Repair Code of Practice. The New Car Code of Practice sets out the standards that vehicle manufacturers comply with regarding; • New car warranties • Availability of replacement parts • Advertising • Complaint handling The Code details promises given by vehicle manufacturers and contains guidance to assist the consumer. As a subscriber to this Code we are fully committed to delivering and maintaining the highest levels of service to our customers. The Service and Repair Code commits us to: • Honest and fair services • Open and transparent pricing • Completing work as agreed • Invoices that match quoted prices • Competent and conscientious staff • A straightforward, swift complaints procedure - The Motor Codes Advisory and Conciliation Service will offer free impartial advice and when appropriate an Alternative Dispute Resolution (ADR) service that we are fully committed to in the event that you are not satisfied with the outcome of a dispute. For further information, you can visit their website at www.motorcodes.co.uk or call their Consumer Advice Line: 0800 6920825.
No filters have been added
No news found with your current search criteria.
My recent visit to Grassicks in Perth was an extremely poor experience! My car was in for its MOT on 27 October 2017 and it was passed by Grassicks with several ludicrous recommended advisory comments - see above since there is not enough space!
Brake Shudder resolvedNew discs and pads fitted
Car washed and vacuumed after MOT carried out.
SERVICE FROM THE BOOKING IN TO THE COLLECTION WENT WITHOUT ANY ISSUES AND ALL COMPLETED IN THE TIME SCALE ADVISED
It all happened as planned very smoothly, including taking me home and collecting me when the car was ready
good staff attitude and service
Grassicks completed the work that the car was booked in for, within good time and also game me a lift into town.
Good communication and quick service! Also car was gleaming when picked up.
Requested that my car be returned to me by 4pm. Had to phone at 4.10 to see how long it would be, then eventually after a further call it was delivered at 5.10. Interior was covered in white dust, had to query the cost as it was double quoted amt.
My car was booked in for an MOT and oil service. Front discs and pads were also fitted without any delay to my departure which was very helpful.
prompt friendly service and kept me informed about costs before work undertaken
Much improved from previous experiences with Grassicks
Seemed to take an interest in finding the fault with my car
1st class service as always
Fast and efficient service with the car cleaned inside and out.
Customer service has always been excellent bin terms of courtesy, timing and efficiency.
cant fault the Service from Grassicks of Perth
Car was ready early and let me know that it could be picked up
Problem not yet resolved and now becoming embarrassing
Prompt, helpful and efficient attention.
When I booked my car in for faulty sensor could not get a courtesy car had to make alternative arrangements
Have no faults with their service, helpful and friendly
Problem isolated and fixed.Car returned washed and valeted
The service on a dismal Friday afternoon was exceptional and brightened my day considerably.
A fault in the intermittent wiper system was attended to, but the problem persists.
Have used this dealer for a number of years even not the closet to my home and have always found the service excellent and good knowledge of product
the looked after me well with tea and biskitsvery
Always make an effort to finish on time.
Staff friendly, knowledgeable and courteous
Perfect customer service
It is always s pleasure to deal with the team at Grassicks.
Personal attention. Knowledgeable,efficient,friendly staff. Excellent,quick service.Clean and comfortable waiting room with TV,newspapers, coffee etc.
Excellent communication, courtesy travel from and return to collect vehicle, timely service and vehicle returned valeted and washed. First class
if you go to the bother of washing the car please take the time to dry it off
Excellent service. Good follow -up by phone / email. Offer of transport while vehicle being serviced . Car cleaned after every service. Not sure that the BMW maintenance contract gives good value?
Consistently put customer satisfaction first and foremost. Has become a bunch of friends at the garage and always exceptional service. I recommend them to anyone in the are looking for a car - BMW then gain!
Full report of work done and advisories of upcoming requirements.
Everything was carried out as requested. The work was carried out quickly and efficiently and the car was returned in excellent condition
No issues whatsoever with my service. Carried out quickly.
Put car in for Service and in fact mis- read message on computer as it did not have enough miles on clock.
Had to explain a few times what the problem was but when they listened everything was fine.
Very good sales support and follow up
They worked hard to make sure I was looked after
efficient and service department explaining what has been carried out
Having to chase up the department for updates shouldn't happen and also on drop off of my car to collect courtesy car the car put back for me was given away, given salesman's car for a couple of days then had to swap it out for another due to time.
Pleasant experience with first class service
I was given an estimate for how long the service would take. As the work progressed I was informed and kept updated on likely completion time. It took less time than originally estimated.
Always receive good service
See previous answer.
From the receptionist to the driver who ferried us to and from the town and the service staff everyone was very courteous and friendly and explained everything that was happening.
My fears after the change of ownership did make me concerned that service would not remain as it has been over many years. It was gratifying to see the same faces and to be made welcome, going home knowing that the good work will continue.
Grassicks collected the car and returned it after the Service. Also the cost of the Service was seasonable.
Salesman spent a lot of time with us and put in effort. He knew he was selling us a car that we were keen to buy. Car was immaculate on pick up, presented well.
I have dealt with the sales adviser for several years and I feel I can trust him.
I purchased the car I wanted a the price I wanted.
Kept up to date regarding delivery and cost of vehicle and financing clearly explained.
staff picked us up at airport & took us to showroom, were staff could not have been more informative & explained everything to our total satisfaction.
The sales person (David MacDonald) was very attentive, courteous, helpful and professional throughout. Nothing seemed too much of a problem and he quickly established a high level of credibility and trust which made my purchasing decision easy.
There are a few things which were not clear or obvious from the brochure or in line portal which only became apparent after collecting the car. Example extended storage is list when you opt for smart cruise control in drivers lower dashboard.
Brian was great. Polite and helpful throughout.
Our sales executive, Scott, was extremely welcoming and helpful.
The personal service was excellent but the apparently necessary paperwork seemed a little excessive.
up front proposal on exchange off care
Very customer focused organisation.
Pleasant personable people. Nice environment in showroom.
Excellent support and very fast clear response to questions.Particularly appreciated receiving an email detailed spec every time I made an adjustment to what I wanted.
Everything was handled competently and efficiently
We are always looked after very well by Alex Tayler, the salesman who deals with us. He explains the necessary data to us.
The service was very personable and all questions were answered quickly. The after-sales care has been very thorough.
Truly knowledgeable salesman who had come up through the workshop and made me feel he really wanted to help me find the car I wanted rather than just make a sale.
Mainly thanks to Scott Henderson at Grassicks BMW.
Friendly staff. The only issue was the very recent change in specifications on the model I purchased which was not immediately clear.