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ABOUT GRASSICKS BMW.

We are a long time family business and we pride ourselves in our great Customer Service.

Latest News & Events

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BMW i8 Roadster

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Everything you need to know about the new BMW X2

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Impress with the new BMW Shadow Edition

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New Cars to view in our showroom

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Vehicle Technician Vacancy

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2017 ROAD TAX CHANGES FROM APRIL

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Charity of the Year

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Alex Taylor

Sales Executive
  • Years at the dealership 15
  • Years in the industry 40
  • Department Sales
  • Hobbies Playing Golf

David MacDonald

Sales Executive
  • Years at the dealership 5
  • Years in the industry 30
  • Department Sales
  • Hobbies Cycling

Scott Henderson

Sales Executive
  • Years at the dealership 5
  • Years in the industry 9
  • Department Sales
  • Hobbies Playing Football and spending time with his family

Graeme McGregor

Sales Executive
  • Years at the dealership 1
  • Years in the industry 40
  • Department Sales
  • Hobbies Playing Golf

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Totally looked after and spoken to politely and not patronised.

Service

My vehicle went in for the engine management light to be checked it was found to be a fault egr valve this was replaced under warranty and I was back on the road in no time at all

Service

Spotted the unusual problem with the drivers seat and organised and repaired in quick time. A good experience.

Service

Calling into service desk ended up with the car being looked at same day

Service

Service was absolutely excellent. Far slicker than other BMW centre's I have used

Service

efficient, slick and friendly team

Service

Would have been higher but for a slightly longer than normal wait for the car

Service

Overall pleasant experience - provided lifts albeit drivers I think need to be a bit more 'clued' up in terms of representing the Grassicks brand. Car wash not completed due to frozen pipes on day - totally understandable.

Service

Always seems to be a battle these days (since it’s been taken over) to get repairs done (or found).

Service

All the work was carried out quickly and correctly. The car was washed and looked great.

Service

All that I asked was done

Service

Car was picked up,and returned with the job being completed at the agreed time and cost.

Service

Nothing to complain about .

Service

car didnt come back washed

Service

Full explanation of the service.

Service

Problem with the car actually got worse but dealt with very well by Grassicks. All staff very attentitive.

Service

all of above. They didnt call back re accident bodywork quote or repair

Service

Reception staff were brilliant. One small job required a return to the garage a few days later-this was not inconvenient.

Service

Everything was as they said it would be and we even came back to the dealership to find our car washed and vacuumed. Top class service all round.

Service

There was no record of an extra piece of work to be carried out as advised in an email from Rosalyn. When I was told what would be needed it sounded different to what I was advised. Better communication needed and still awaiting email verifcation

Service

Very friendly and efficient. No quibbles.

Service

No issues when in, quick service

Service

did what was required

Service

There was a problem but it was dealt with satisfactorily ...

Service

Good people at all levels of the organisation.

Service

they treat me well and wash the car and cleaned it

Service

The Personal service from Grassicks has won me over and although I have never purchased a vehicle from then (as yet) I always take my vehicle there for service all be it a tad further than my nearest dealer.

Service

Annual service... one fault which was rectified

Service

Good and prompt attention.

Service

Friendly attentive staff; honest, efficient service, pleasant environment.

Service

Overall very happy although rear wheel seems low now and keep getting warning light. Quite annoying considering it’s been serviced

Service

Brake Shudder resolvedNew discs and pads fitted

Service

SERVICE FROM THE BOOKING IN TO THE COLLECTION WENT WITHOUT ANY ISSUES AND ALL COMPLETED IN THE TIME SCALE ADVISED

Service

It all happened as planned very smoothly, including taking me home and collecting me when the car was ready

Service

Car washed and vacuumed after MOT carried out.

Service

good staff attitude and service

Service

Good communication and quick service! Also car was gleaming when picked up.

Service

Grassicks completed the work that the car was booked in for, within good time and also game me a lift into town.

Service

My car was booked in for an MOT and oil service. Front discs and pads were also fitted without any delay to my departure which was very helpful.

Service

prompt friendly service and kept me informed about costs before work undertaken

Service

Fast and efficient service with the car cleaned inside and out.

Service

Seemed to take an interest in finding the fault with my car

Service

Much improved from previous experiences with Grassicks

Service

1st class service as always

Service

Customer service has always been excellent bin terms of courtesy, timing and efficiency.

Service

cant fault the Service from Grassicks of Perth

Service

Problem not yet resolved and now becoming embarrassing

Service

Car was ready early and let me know that it could be picked up

Service

It was absolutely trouble free with help provided as and when required without me having to ask.

Sales

The Salesman was friendly and helpful and listened to my requirements.

Sales

All went according to plan and regular contact in the run up to my purchase.

Sales

Excellent service

Sales

The sales representative kept in touch and informed me of the different stages of the purchase.

Sales

The effort the salesman (Brian Wardlaw) went to, to find me the right car was first class.

Sales

Excellent sales person and customer treatment.

Sales

Salesman knowledgeable, helpful, listening, excellent service.

Sales

Branch staff were extremely informative and helpful and did all in their powers to ensure my complete satisfaction.

Sales

Salesman spent a lot of time with us and put in effort. He knew he was selling us a car that we were keen to buy. Car was immaculate on pick up, presented well.

Sales

I have dealt with the sales adviser for several years and I feel I can trust him.

Sales

I purchased the car I wanted a the price I wanted.

Sales

staff picked us up at airport & took us to showroom, were staff could not have been more informative & explained everything to our total satisfaction.

Sales

Kept up to date regarding delivery and cost of vehicle and financing clearly explained.

Sales

Ryan

Sales

The sales person (David MacDonald) was very attentive, courteous, helpful and professional throughout. Nothing seemed too much of a problem and he quickly established a high level of credibility and trust which made my purchasing decision easy.