Loading...

ABOUT GRASSICKS BMW.

We are a long time family business and we pride ourselves in our great Customer Service.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Alex Taylor

Sales Executive
  • Years at the dealership 15
  • Years in the industry 40
  • Department Sales
  • Hobbies Playing Golf

David MacDonald

Sales Executive
  • Years at the dealership 5
  • Years in the industry 30
  • Department Sales
  • Hobbies Cycling

Scott Henderson

Sales Executive
  • Years at the dealership 5
  • Years in the industry 9
  • Department Sales
  • Hobbies Playing Football and spending time with his family

Graeme McGregor

Sales Executive
  • Years at the dealership 1
  • Years in the industry 40
  • Department Sales
  • Hobbies Playing Golf

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

You are always receive a warm welcome when you visit the Grassicks garage.

Service

They did what the said they would. The service team, Ivan and Neil in particular, were easy to talk with and polite and friendly.Courtesy transport to and from the city centre was an added bonus.

Service

Staff very informative and prompt at contacting me.

Service

I was met at the door of the garage, greeted and completed all the required details within a few minutes. I was offered a lift anywhere, or a complimentary breakfast at a nearby restaurant, or the use of a customer lounge.

Service

Arranged with one call. Breakfast provided while we waited. Work completed as promised. Faultless service, but no more than I have come to expect from BMW.

Service

Always treated well by all the staff which is not always the case with the motor industry.

Service

Very positive experience

Service

All staff helpful and very pleasant

Service

My service light in my car has remained on even though my car was recently serviced.

Service
Ms Gordon our sincere apologise this has remained on our customer care team are contacting you now to arrange this to be resolved.

Quality service staff

Service

No problems

Service

Excellent service

Service

Grassick's is easy to deal with and is still customer focussed

Service

From the minute you enter the building, staff are confident, pleasant and efficient. I was kept up to date with progress and the service was completed on time.

Service

It's a pleasure to do business with Grassicks

Service

Again great and friendly customer service no complaints but cost is so high especially as now retired and less income available

Service

Everything went smoothly, staff very pleasant.

Service

Every thing went like clock work ,with the experienced staff.

Service

Friendly, efficient, helpful and reliable

Service

The service was performed satisfactorily.It seems that the service consisted of an oil/filter change, pollen filter change, a computer check/satnav update.I would prefer the service/parking brakes to be checked also.I had to retune the radio.

Service

Always deliver great service and experience.

Service

I have always found Grassicks staff very polite , pleasant and helpful.

Service

Service advisor Ivan kept me update and workshop technicians always do a thorough job

Service

Dropped the car off, identified the issue, fixed inder warranty and then delivered back to me in a few days.

Service

Dealt with them for years, so hopefully the new owners will continue the excellent service previously experienced.

Service

Work completed as requested.

Service

Very good service. Picked up the car from my work and dropped it off again after a quick valet

Service

Natasha looked after me throughout the experience and car was returned with winter wheels stored safely and car sparkling

Service

All arrangements, including provision of a courtesy car, made in advance were delivered as expected and in a professional and courteous manner. The car was well valeted on return.

Service

quick turn round with the service

Service

Prompt reply to telephone. Convenient appointment. Comprehensive review of the service. Pleasant staff.

Service

Nice people to deal with

Service

Service department did a good job, but the garage does not give the same level of personal attention since it has been taken over.

Service

I was disappointed that the parts were not available on the premises to rectify the faults found and that the software update required to be downloaded from a central computer before being available. I have yet to hear from the BMW centre re work.

Service

Ivan is very helpful, pleasant and knowledgeable when my car required repairs to the traction control sensors.

Service

Polite, friendly & prompt service.Clear explanation of work required.Communication to advise on progress made & on completion of work.Car returned cleaned inside & out.

Service

Had no issues and it was an easy process that suited me.

Service

Car was fixed happy with service and communication

Service

Since the take over,noticed lack of staff at the desk ready to take phone calls or to hand over keys. Similarly the workshop must have had problems because the waiting room could not accommodate everyone. In Grassick’s time these problems did not exi

Service

I have outstanding queries re the work carried out.

Service

Nice waiting room with decent coffee!Everything explained afterwards.

Service

Efficient handling of my service

Service

Nothing too much trouble

Service

Was able to leave car before work and collect after with a lift to my work and collection again. This again being a very friendly and familiar driver.

Service

The job was done efficiently and on time.

Service

Winter wheels removed and replaced with the normal set. There was no charge

Service

Service was only for wheel change-over (winter to summer), but nevertheless was completed within waiting time & car washed/vacuumed.

Service

Well looked after over many years.

Service

The guys / girls at Grassicks have always been professional & pleasant to deal with.

Service

Grassicks are always fantastic / helpful to deal with

Service

Always friendly and helpful to deal with. Service hand back could have been a little more informative.

Service

The sales staff were very helpful and flexible. At handover, it was week 1 for the product genius, so a lot of gaps in her knowledge and even some info that was simply wrong. Not a big deal but perhaps more comprehensive training before starting.

Sales

The whole BMW experience was sold very well. I could very well be a repeat customer.

Sales

Very professional