If you need to get in contact us for any reason you can Call us on 01738 630001. If it is out-with business hours please call and leave us a message or email firstname.lastname@example.org
Grassick’s Garage Ltd. Complaints Procedure We hope that you're pleased with any purchase you have made or service you have received from Grassick’s Garage Ltd, and that you will never have reason to complain - but if there's something you're not happy with, we would like you to tell the relevant team here about it so that we can try to put matters right for you. Grassick’s Garage Ltd is authorised and regulated by the Financial Conduct Authority. Complaint handling and dispute resolution process Contact us straight away. Either by calling 01738 630001 or by e mail to email@example.com By post to: The Customer Care Manager Grassick’s The Triangle Dunkeld Road Perth PH1 3GA Escalating the complaint If after contacting us you feel we still have not resolved your complaint satisfactorily, please email or write to the Managing Director at the address above. If you wish to contact either BMW or MINI directly for any problems relating to a new car or a car still under the manufacturer’s warranty or to a manufacturing defect, please contact Customer Service – North on 01252 920970 or by e-mail to firstname.lastname@example.org As an alternative Grassick’s are members of the Scottish Motor Trade Association (SMTA) and they operate a Complaints Conciliation Service for their Members. You can find out how and what the service offers customers by copying the link below to your browser. http://www.smta.co.uk/consumers.php?id=202 or calling 0131 331 5510 Grassick’s also subscribe to the Motor Industry Code of Practice for New Cars as well as their Service and Repair Code of Practice. The New Car Code of Practice sets out the standards that vehicle manufacturers comply with regarding; • New car warranties • Availability of replacement parts • Advertising • Complaint handling The Code details promises given by vehicle manufacturers and contains guidance to assist the consumer. As a subscriber to this Code we are fully committed to delivering and maintaining the highest levels of service to our customers. The Service and Repair Code commits us to: • Honest and fair services • Open and transparent pricing • Completing work as agreed • Invoices that match quoted prices • Competent and conscientious staff • A straightforward, swift complaints procedure The Motor Codes Advisory and Conciliation Service will offer free impartial advice and when appropriate an Alternative Dispute Resolution (ADR) service that we are fully committed to in the event that you are not satisfied with the outcome of a dispute. For further information, you can visit their website at www.motorcodes.co.uk or call their Consumer Advice Line: 0800 6920825.
They did what they had to do and competed in the time required
No problems experienced.
Staff welcoming and efficient.
As usual Grassicks deliver all that's required including a courtesy car clean
I was well looked after as always as this is my 5th bmw from your garage
Because it's what they do very well
Unfortunately my car has to return to the garage for diagnostics as the service reset is faulty. Otherwise all was well.
Excellent service, always go there. Drive 70 miles, past other BMW garages to use them.
All staff polite and helpfull with the premises being 1st class
everything was explained fully and the work was carried out promptly and completely
The appointment was easily made, the service completed on schedule as promised, and I was promptly given a courtesy lift into town.
Grassicks value customer care. I always receive first class service. Absolutely night and day compared to Arnold Clark BMW dealerships.
I was looked after by sales staff
Excellent service as usual
Because you give great service ever time
Work was done well,new tyres were a very good price. Returned very clean inside and out
Everything was very friendly and efficient.
Efficient & knowlagible reception. Good taxi service and collection.
Everything went as planned and when you hAve come a long way that is important
Service is always outstanding at Grassicks BMW. Long may it continue!
Car was completed on time, staff are very helpful and friendly. Always fantastic service. 3 of my friends buy and have their cars serviced at Grassicks due to the service received
Staff are excellent and service is always brilliant.
Friendly and efficient staff who get the job done on time. Clearly explained the work that was carried out. My car returned washed and cleaned inside. I will remain at grassicks for a long time if the service I receive since now continues.
Customer service very good and most helpful with information i had asked for.
No chartge for switching tyres/wheels from winter to summer. Car washed and valeted
Arrangements worked exactly as planned. Actual repair took less than 15 minutes.
AS THEY ARE A FAMILY RUN BUSINESS ALL STAFF ARE FRIENDLY TO YOU THE MINUTE YOU ARRIVE AT RECEPTION. COFFEE IS OFFERED IN THEIR CUSTOMER LOUNGE AND TRANSFER INTO TOWN FOR SHOPPING IS OFFERED SHOULD YOU REQUIRE IT.
Superb service from great people
Easter weekend complicated matters as part not available but obtained first thing Tuesday.
Car went in for change of wheels from winter to summer. During valet the "piano black" interior trim inlay by the idrive control was noticeably scratched. Grassicks agreed this part will be replaced.
Efficient staff, good communication, friendly family dealership.
Staff very welcoming, works carried out on time and car returned washed and cleaned inside.
Very friendly and helpful.
Because the service was efficient and helpful and they did the job
My brakes are much better but not perfect. I expected a Main Dealer to be able to get brakes perfect with the equipment available.
Car was not valeted and the winter wheels changed over we're not cleaned just put back into their bags and back into the car
When I booked my car in for a service they still listed my registration as YJ64 YYT. I advised then that it was KR14 TTT. When I dropped it in for a service. Still listed as YYT. Advised them again. Invoice had old registration also. Please correct.
service person polite explained every thing, the waiting area is a bit tired looking but clean
Problem dealt with quickly and efficiently. Car was also cleaned before collected.
As I was completely satisfied with the service provided what else can be said??
Stuart makes it all easy
Good friendly service.
Good service and reasonably priced. I had a slight issue that was investigated and was informed that the issue wasn't serious and to find this issue wasn't expensive.
What I wanted done was done - and explained to me
Second to none
The Grassicks customer service team are always very efficient and friendly when making service bookings and when receiving and delivering the vehicle after servicing.
Friendly yet professional. Its a bit inconvenient to visit Perth but Grassicks is the best garage we've ever dealt with.
Proactive service team ensuring my X3 exited its warranty with all faults resolved. As an owner you need to trust your garage to identify any area of car not performing to spec including the hidden faults and fix them for the owner.
I have given this as i was made to feel like i was the only customer in the garage. I was not rushed or hurried and all the time was taken with me.
Professional , courteous service from all departments as ever, always 10 out of 10 service every time.
Everything done Satisfactory & car cleaned.Most surprised that after having paid up front for servicing that I was charged for two litres of Addblu which cost .60 pence a litre.This is not the way to encourage customers to return. Very trivial.
Smooth as silk from dropping the car off to picking it up. Friendly and courteous service from all the staff. Car drove and looked like new after the service and clean.
Always a good service but thought cost of the repair was expensive at over £300 for a fault which in my opinion was caused by previous water ingress into the boot of the car causing a faulty microswitch costing less than £20 .
Very friendly and attentive staff at Grassicks of Perth, no hassle, car was cleaned inside and out after service.Only complaint was the price of Wiper Blades !!
Friendly and helpful staff. Prompt attention.Car cleaned.
Work carried out exactly as planned and staff excellent
Work carried out was well done and the service staff were very good. Took a bit longer than forecast -2 1/2 versus 2 hours .Felt a long wait.
All defects fixed and car washed and hoovered.
The usual high quality and helpful level of service I have come to expect from Grassicks
I always have no problems with Grassicks always very professional
No problem with booking a time suitable to both parties .The MOT went well , staff friendly communication good
People are pleasant, helpful and efficient.
Everything was done as expected
I give a 3 rating as service was great, only fault I had was my laquer on front bumper has come off a little due to high pressure washing and will need to go into paint shop to get repaired ,
Very happy really efficient
I wanted to wait to get my car serviced. they made sure that my car was serviced as quick as possible. I also had acces issue for the Internet however one of the tam sorted this out for me
The staff at Grassicks are always very welcoming and treat you individually. They serviced my car timeously and I was able to enjoy some free time in their lounge while the work was undertaken and they provide complimentary refreshments, magazines et
The car was serviced as required and was given a thorough check over. When I collected the car, which had been valeted, I was given a list of the additional checks carried out over and above the service requirement.
All staff were very courteous, the work was carried out swiftly and efficiently and the hospitality whilst waiting for the work to be completed was excellent.I also took the opportunity to discuss my next BMW!
Good courteous service as always at Grassicks, however was disappointing that no one mentioned the oil could not be changed at this service until we arrived,as this was one of the main purposes of our visit.
Great staff, well looked after.
A seamless service, so top marks ??
The sales representative took time to understand our needs, was helpful and knowledgeable and maintained contact and communications. We felt looked after throughout the entire process.
This is my second time buying a car from Grassicks and I am very happy with the customer service extended by the team.
Great sales man Alex Taylor - very supportive and helpful dealership. Nothing is ever any trouble and they always go out of their way to help . Staff in general have great interaction with clients and are always very friendly. Sorry for delay have be
Excellent attent.ion and expla nations from salesman.Allstaff very friendly courteous and helpful at Grassicks
Excellent service with attention to detail. Good price offered.
After some 30 years of BMW and dealing with Grassicks I will not go elsewhere
Everything went as expected and I was kept informed of progress by the sales adviser.
As usual the level of customer care and attention to detail was high at Grassick's.There was no pressure to buy and everyone was pleasant and wanted to contribute
Excellent staff. Very helpful and knowledgable
Details of the car were explained fully, despite not having a demonstration vehicle. I did however manage to get a demonstration in a geared car which was the same except that I had requested an automatic car.Purchase was straightforward.
The service was as always excellent from this dealership. The staff are always friendly, courteous, and very helpful. Nothing is too much trouble. I would always recommend this dealer.
I was treated as an importan customer & had relevant controls explained.
Great service from Daniel from beginning to end
Delighted with the service we received
good helpful atmosphere
Everyone was pleasant and helpful to deal with. The information we were given was complete and accurate.
Pleasant, polite, friendly and helpful.
Staff were very helpful - e.g.made a demonstration video in answer to my question re sat nav
I can't think of anything that could have been done better.
To date, I am very happy with the car . I have only had the car a week and the garage are respraying it as it did have a small chip on the bonnet .
Throughout the sales and delivery process, my BMW centre kept me fully informed of the status of meeting the target delivery date and pre-registration processes. The presentation of the car was first-class and a delight to see it for the first time.
Very personalised service from staff who know their product. Good selection of vehicles on display. All I would expect from a dealership selling top quality cars.
Excellent service as usual
was looked after as one of the family made at eas