Friendly and helpful staff
The service was very good.
overall a delight. The sales person was very knowledgeable on all aspects of the car and indeed all staff were professional , courteous and helpful throughout.
The salesman was very good, answered all our questions, made sure everything was clearly explained and dealt with us in friendly, appropriate manner. We were kept updated on the delivery progress of the car.
Very pleasant service.
Very friendly staff.
Not a full service just routine MOT
All staff were very helpful and friendly. Would recommend to anyone
car was in to check unusual tyre wear on front outer edge mechanic thought it may be tyre pressure but this has been ruled out so next process will be to check alignment once new tyres atre fitted
Very satisfactory service.
This is my second car from Grassicks, and can only praise them highly for both Sales & Service. I have dealt with many dealerships in the past but have only returned to Grassicks.
Very efficient and friendly.
Excellent service, they really are excellent in Perth.
The garage picked up and delivered my 635 to my house, very good service indeed.
The courtesy drop off & pick up service is amazing and makes the whole experience so much easier and stress free.
Liked the electronic service booklet, staff at the garage were informative and pleasant. Very quick turn around.
Every experience I have had with Grassicks has been exceptional. All office and garage staff are polite professional and nothing is too much hassle.
Service Dept staff very professional & helpful
The service was very good.
Happy with them
The service was good.
Ryan did well. Understood my aspirations, followed up diligently, got me what I wanted, and we closed on an amicable deal.
Will definitely use Grassicks as my preferred BMW Garage, customer service far exceeds others.
We are are very well looked after.
Very good Centre
Grassicks have provided me with an excellent service over several years. They keep me informed on diagnostics and always return the vehicle in a spotless condition.
The car was not properly cleaned.
Top notch service from beginning to end. The team is particularly empathetic towards the needs (and understanding) of women. A very comfortable lounge, with coffee/papers/TV, is provided for those wishing to wait. Driver service is provided to town.
I have always been treated very well.
The wheels were replaced and the car returned shining
service and warranty work
The valet was outstanding and I rarely trust anyone to wash my car. Nice friendly staff!
Excellent, considerate sales service, but the PDI did not discover that the driver's seat height mechanism was jammed.
David Macdonald was very helpful.
Very satisfied with the staff and centre.
Staff are very pleasant and trying to help but the ongoing radiator problem has not been fixed which is not satisfactory. Have been a regular customer and not had any problems before.
Thank you for your comments. We are working with BMW to locate the problem with the heated air distribution system that is not working correctly. As you know BMW have now given us a recommended course of action that should finally solve the problem. We had re programmed your BMW recently & as you rightly point out it did only work correctly for a short time. We believe that BMW have now identified the issue & we are hopeful that we will now be able to repair it. Thank you for your patience.
Booked at short notice and the service was completed within two hours; excellent service and minimum time off the road.
Car was supplied with only single electrics wired to the tow bar despite my request that twin electrics were required as I tow a caravan. BMW however do not specify what wiring will be installed in any brochure.
Thank you for your 83% score & 100% recommendation. We advised you that BMW only supply with a socket that is unsuitable for caravans & we needed to adapt it to a 13pin socket prior to delivery. You have since sent us an e mail to say 'Now I have the car and am enjoying it so much, the issue over the wiring is fading into history! If there is such a thing as the perfect car, then this one certainly ticks all the boxes'. We have passed your comments onto BMW regarding the tow bar wiring.