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ABOUT GRASSICKS BMW.

We are a long time family business and we pride ourselves in our great Customer Service.

Latest News & Events

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Warranty / Service Advisor Vacancy

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New Cars to view in our showroom

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2017 ROAD TAX CHANGES FROM APRIL

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BMW i3 Service Inclusive

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Marketing Specialist Vacancy

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PIECE TOGETHER THE PERFECT CHRISTMAS

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Q3 Champagne Prize Draw Winner

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Charity of the Year

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BMW XDRIVE.

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Contact Us

Contact Us

If you need to get in contact us for any reason you can Call us on 01738 630001. If it is out-with business hours please call and leave us a message or email bmw@grassicks.com

Grassick's Garage Ltd Complaint Procedure

Grassick’s Garage Ltd. Complaints Procedure We hope that you're pleased with any purchase you have made or service you have received from Grassick’s Garage Ltd, and that you will never have reason to complain - but if there's something you're not happy with, we would like you to tell the relevant team here about it so that we can try to put matters right for you. Grassick’s Garage Ltd is authorised and regulated by the Financial Conduct Authority. Complaint handling and dispute resolution process Contact us straight away. Either by calling 01738 630001 or by e mail to bmw@grassicks.com By post to: The Customer Care Manager Grassick’s The Triangle Dunkeld Road Perth PH1 3GA Escalating the complaint If after contacting us you feel we still have not resolved your complaint satisfactorily, please email or write to the Managing Director at the address above. If you wish to contact either BMW or MINI directly for any problems relating to a new car or a car still under the manufacturer’s warranty or to a manufacturing defect, please contact Customer Service – North on +44(0)370 5050160 or by e-mail to northcustomerservice@bmw.co.uk As an alternative Grassick’s are members of the Scottish Motor Trade Association (SMTA) and they operate a Complaints Conciliation Service for their Members. You can find out how and what the service offers customers by copying the link below to your browser. http://www.smta.co.uk/consumers.php?id=202 or calling 0131 331 5510 Grassick’s also subscribe to the Motor Industry Code of Practice for New Cars as well as their Service and Repair Code of Practice. The New Car Code of Practice sets out the standards that vehicle manufacturers comply with regarding; • New car warranties • Availability of replacement parts • Advertising • Complaint handling The Code details promises given by vehicle manufacturers and contains guidance to assist the consumer. As a subscriber to this Code we are fully committed to delivering and maintaining the highest levels of service to our customers. The Service and Repair Code commits us to: • Honest and fair services • Open and transparent pricing • Completing work as agreed • Invoices that match quoted prices • Competent and conscientious staff • A straightforward, swift complaints procedure The Motor Codes Advisory and Conciliation Service will offer free impartial advice and when appropriate an Alternative Dispute Resolution (ADR) service that we are fully committed to in the event that you are not satisfied with the outcome of a dispute. For further information, you can visit their website at www.motorcodes.co.uk or call their Consumer Advice Line: 0800 6920825.

Meet the team

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Shaun Flaherty

Sales Executive
  • Years at the dealership New
  • Years in the industry 3
  • Department Sales
  • Hobbies Spending time with family and watching motorsport

Graeme McGregor

Sales Executive
  • Years at the dealership 8 Months
  • Years in the industry 40
  • Department Sales
  • Hobbies Playing Golf

Rebecca Stewart

BMW Genius
  • Years at the dealership 3
  • Years in the industry 3
  • Department Sales
  • Hobbies Going to the gym and going out for dinner

Scott Henderson

Sales Executive
  • Years at the dealership 4
  • Years in the industry 8
  • Department Sales
  • Hobbies Playing Football and spending time with his family

David MacDonald

Sales Executive
  • Years at the dealership 4
  • Years in the industry 30
  • Department Sales
  • Hobbies Listening to Music and watching Motorsport

Alex Taylor

Sales Executive
  • Years at the dealership 14
  • Years in the industry 39
  • Department Sales
  • Hobbies Playing Golf

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

From initial contact, to booking the car in, to dropping the car off, to the work being completed and then getting the car returned everything worked seamlessly.

Service

In addition to it's first service my X5 had a slight problem in that the lid in the floor of the boot would come out of it's right hand fixing when it was opened up and this was rectified without any additional charge which was pleasing.

Service

Everything about the service was fine

Service

Service reception lady was friendly and faultless with her check in, service explanation, billing and coutesy vehicle to and from shops. X3 was serviced at a convenient time and only took a few hours. Well done Grassicks

Service

I would have ticked completely satisfied if the visit had actually fixed the fault. I still get the occasional squeal on take off after releasing the hand brake. Otherwise the service and staff courtesy are excellent.

Service

Kept me informed what was being done, nice lounge to sit n and wait.Staff friendly

Service

They really couldn't do more!

Service

Hassle free, good coffee, lounge and wifi

Service

Pointless video and the only issue I sent the car in they couldn't find

Service

Friendly helpful staff

Service

Everything was done in a good and timely manner.

Service

Always welcoming, work carried out properly.

Service

They are quick & efficient, helpful and relaxed. I'm relatively new to BMW, but all of my visits to this dealer have been the same.

Service

All staff were really helpful and lovely to deal with

Service

They are friendly, professional and efficient.

Service

The general service level and explanation as too what was happening was great. The way your treated is great too.

Service

No problems with booking, delivery and collection of car and overall service

Service

The service I received was exceptional. My exhaust broke in two (under warranty) returning home from a family weekend away. With a full car and 2 young kids on board, Grassicks took us in, identified the issue and subsequently arranged a courtesy car

Service

Service completed within time agreed. Type of service explained. Car returned washed and cleaned. Was driven into town and collected from town whilst car being serviced

Service

The work is always carried out quickly and efficiently.The staff are all very helpful and inform you what work has been carried out.

Service

The level of customer care service at Grassicks is second to none. After being welcomed to the dealership,I was made aware of the work to be carried out on my car,how long it would take etc.

Service

Very impressed with the video inspection of the motor and the explanation of what was taking place, engineer was very competent and informative of any issues.

Service

Car picked up and returned.Valley rd. Excellent.

Service

Customer service was excellent

Service

Work done professionally & quickly

Service

Service completed in time stated and the result sheets of the service were explained to us. We were also telephoned on the next day to see ho w we had got on.

Service

Fast, friendly totally completed service.

Service

Trouble free and carried out in time stated

Service

Efficient service, professional staff and an excellent car collection service.

Service

everything went smoothly

Service

Quality BMW Garage. Approachable team under good leadership.

Service

Grassicks are the perfect garage for me

Service

Welcoming staff who had everything organised.

Service

Fault fixed and then car washed.

Service

Because I was completely satisfied with the work done and the way it was carried out.

Service

All service and repair items dealt with efficiently with the exception of one item. There are rust spots on all four "373" alloy wheels which were deemed "not rusty enough" for a warranty claim

Service

all work completed to schedule

Service

Very easy to arrange appointment and job completed on time.

Service

Quick and communicative vehicle check

Service

Sales people listen to you, don't pressurise you and are really friendly, the general culture at the garage is really welcoming and friendly, I feel like I can trust them.

Service

Excellent customer relations , very good waiting area , helpfull staff .

Service

The problem was fixed. Every member of staff went that extra bit to look after me.

Service

Service carried out promptly and car ready on time. Valet appreciated.

Service

It was just like clockwork, I droped the cat off, you phoned when it was ready [ well within the anticipated timescale ] I came and picked up my nice clean car, just had a little pain when paying .

Service

As usual easy to deal with, courteous colleagues and a focus on the customer to create a relationship rather than appear to be selling - A great experience all round.

Service

Very good service.

Service

Everything was done promptly

Service

Very efficient and friendly service.

Service

All staff are friendly,courteous, efficient,and very helpful. Business is done smoothly and quickly. The premises are clean and bright with a very comfortable waiting area.Customers are made welcome.

Service

Scott was very helpful and organised everything.

Service

The staff at Grassicks are very very good and can't do enough to make you feel welcome.. Only niggle is the price of parts ?? But that's not Grassicks fault..

Service

everything was easy, everything at Grassick's went well

Service

Sales consultant allowed us to work our way towards our final choice. Allowed a full test drive, showed and explained all options available until we were completely satisfied. No sales pressure. Appreciated the relaxed but thorough sales experience.

Sales

David McDonald at BMW Perth was more than helpful in every way.

Sales

Salesman was excellent. patient and willing to go the extra mile when checking options and configuration on the car.

Sales

Ryan the salesman went beyond what I expected of a salesman and exceeded my requirements.

Sales

Fantastic service from the transaction manager.

Sales

Could not fault the service I received in any way.

Sales

The dealership were very easy to talk to, friendly atmosphere. The salesman knew the product inside out and was very knowledgable about the options we wanted on our new 440. Excellent demonstration of the product we wanted.

Sales

Ryan at BMW was first class salesman told us everything and nothing was too much bother for him.

Sales

I was lokked after very well and the car was delivered and details explaned.

Sales

I had no issues from start to finish.

Sales

Sales team were excellent, extremely helpful, not pushy. Support and guidance given on the car was very good, and most importantly we got a good deal on the new car and trade in

Sales

Professional, well informed staff made the process very easy.

Sales

Good personal service

Sales

I have bought 6 cars from Grassicks Garage, using the same sales manager, Alex Taylor.