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ABOUT GRASSICKS BMW.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

  • New Car Sales

    4.6
    • 15 ratings
    • 3 comments
  • Customer Service

    4.7
    • 118 ratings
    • 25 comments

It was great, no problems at all.

Service

quality of service good . great staff.

Service

Very happy with Grassicks.

Service

Very helpful especially the sales man Ryan.

Sales

I cannot fault them.

Service

Very happy with the centre.

Sales

The staff were very helpful and made every effort to ensure that the car was taken to the centre and the fault was repaired .

Service

Very good service.

Service

It is only the service that Grassicks provide to me that has kept me with mini

Service

Very happy with the service.

Service

Visiting grassicks garage is always a pleasure,exellent friendly service.this garage is highly recommended by me.

Service

Only negative.......as we are all on Run Flat tyres now, and I required 2 New Front tyres and they did not have them in stock, so I was without my car for a couple of days ................that could have been a problem had I been going South next day

Service
Thank you for the score of 87%. We advised you 3 months ago that you would soon need 2 tyres. Your BMW failed its MOT for 1 tyre which we replaced the next day. You then decided to replace the 2nd tyre thereby increasing the overall delay. Tyres are the owners responsibility. Had you asked us about the tyres when booking the MOT they could have been here waiting. We stock over £25,000 worth of tyres & these are for the normal wheel sizes. Tyres for a 535 are unusual & will rarely be in stock.

Excellent service from Grassick's as always.

Service

Grassick's level of service is to a standard that all BMW dealers should aspire to achieve.

Service

I was charged for screen wash which wasn't required as it had been topped up the previous day. This charge was minimal compared to the overall service cost but it was the principal rather than the cost. I have since been refunded.

Service
Thank you for your comments about our service & your overall score of 87%. Had you advised on arrival that you had just added screen wash to your BMW we would have known not to add anymore. Most customers expect us to check all levels during a routine service. It is important that this is done as any car with an empty screen wash reservoir is illegal. In the circumstances we were happy to refund the cost of this item.

Very good, they were exemplary.

Service

FAULT NOT RESOLVED

Service
You called in unexpectedly to show us the fault but on checking the car with you the Head up display was working. We immediately ran a fault diagnosis procedure but no fault was recorded or found. Intermittent problems are very difficult to diagnose if the Fault Memory is clear and we understand & share your frustration over this problem. The BMW Technical Dept is aware of the problem. We need your car here with the fault present so we can find & fix the problem. Thank you for your feedback.

Grassicks customer care was first class. Special mention for Scott at the service department who was excellent. This was the first time I had visited this dealership and was so impressed I bought a new 7 series.

Service

Everyone I had contact with were excellent.

Service

i was very satisfied.

Service

The salesman had a lot of first hand experience with each mini model and obviously enjoyed driving. His recommendations were very good.

Sales

The service was very good.

Service

The service was very good.

Service

Happy with the centre.

Service

The service was very good.

Service

always willing to help

Service

Very personal service.

Service

It was to replace valves on my winter tyres with new pressure sensors to monitor run flat tyres, no service involved