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ABOUT GRASSICKS BMW.

We are a long time family business and we pride ourselves in our great Customer Service.

Latest News & Events

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Part-Time Telephonist

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Christmas Opening Times

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Finance Administrator Vacancy

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PIECE TOGETHER THE PERFECT CHRISTMAS

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New Cars to view in our showroom

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Q3 Champagne Prize Draw Winner

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Experienced Service Advisor

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BMW XDRIVE.

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Charity of the Year

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Contact Us

Contact Us

If you need to get in contact us for any reason you can Call us on 01738 630001. If it is out-with business hours please call and leave us a message or email bmw@grassicks.com

Grassick's Garage Ltd Complaint Procedure

Grassick’s Garage Ltd. Complaints Procedure We hope that you're pleased with any purchase you have made or service you have received from Grassick’s Garage Ltd, and that you will never have reason to complain - but if there's something you're not happy with, we would like you to tell the relevant team here about it so that we can try to put matters right for you. Grassick’s Garage Ltd is authorised and regulated by the Financial Conduct Authority. Complaint handling and dispute resolution process Contact us straight away. Either by calling 01738 630001 or by e mail to bmw@grassicks.com By post to: The Customer Care Manager Grassick’s The Triangle Dunkeld Road Perth PH1 3GA Escalating the complaint If after contacting us you feel we still have not resolved your complaint satisfactorily, please email or write to the Managing Director at the address above. If you wish to contact either BMW or MINI directly for any problems relating to a new car or a car still under the manufacturer’s warranty or to a manufacturing defect, please contact Customer Service – North on +44(0)370 5050160 or by e-mail to northcustomerservice@bmw.co.uk As an alternative Grassick’s are members of the Scottish Motor Trade Association (SMTA) and they operate a Complaints Conciliation Service for their Members. You can find out how and what the service offers customers by copying the link below to your browser. http://www.smta.co.uk/consumers.php?id=202 or calling 0131 331 5510 Grassick’s also subscribe to the Motor Industry Code of Practice for New Cars as well as their Service and Repair Code of Practice. The New Car Code of Practice sets out the standards that vehicle manufacturers comply with regarding; • New car warranties • Availability of replacement parts • Advertising • Complaint handling The Code details promises given by vehicle manufacturers and contains guidance to assist the consumer. As a subscriber to this Code we are fully committed to delivering and maintaining the highest levels of service to our customers. The Service and Repair Code commits us to: • Honest and fair services • Open and transparent pricing • Completing work as agreed • Invoices that match quoted prices • Competent and conscientious staff • A straightforward, swift complaints procedure The Motor Codes Advisory and Conciliation Service will offer free impartial advice and when appropriate an Alternative Dispute Resolution (ADR) service that we are fully committed to in the event that you are not satisfied with the outcome of a dispute. For further information, you can visit their website at www.motorcodes.co.uk or call their Consumer Advice Line: 0800 6920825.

Meet the team

Shaun Flaherty

Sales Executive
  • Years at the dealership New
  • Years in the industry 3
  • Department Sales
  • Hobbies Spending time with family and watching motorsport

Graeme McGregor

Sales Executive
  • Years at the dealership 8 Months
  • Years in the industry 40
  • Department Sales
  • Hobbies Playing Golf

Rebecca Stewart

BMW Genius
  • Years at the dealership 3
  • Years in the industry 3
  • Department Sales
  • Hobbies Going to the gym and going out for dinner

Scott Henderson

Sales Executive
  • Years at the dealership 4
  • Years in the industry 8
  • Department Sales
  • Hobbies Playing Football and spending time with his family

David MacDonald

Sales Executive
  • Years at the dealership 4
  • Years in the industry 30
  • Department Sales
  • Hobbies Listening to Music and watching Motorsport

Alex Taylor

Sales Executive
  • Years at the dealership 14
  • Years in the industry 39
  • Department Sales
  • Hobbies Playing Golf

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service was good but we were told that a set of front brake pads would cost £540 to replace them.There were slight marks on the windscreen

Service
Thank you for your comments about our Good Service & your high scores. We quoted you for replacing both front brake discs, cleaning the brake calipers & fitting new front brake pads, this includes all parts, labour & VAT. Brake pad replacement only would be substantially less than £540. The brake pads need replacing due to wear as do the brake discs. We are required by our duty of care to bring these important Safety Issues to your attention. Worn brakes put you at risk.

Apart from arriving at my home instead of my factory to collect the car everything was fine.

Service

Service completed and car returned to me inside 2hrs. Great coffee too!

Service

The staff know me and I know them, it is key.

Service

Did what was needed , which was different from reason for putting car in, and got a major piece of work done under warranty, which i didn't know needed done! And didn't do what wasn't needed!

Service

Car was booked in as engine management light was on and difficulty in starting. Problem diagnosed and left overnight to be fixed. Full information provided and advice given to give car longer journeys. Great service received as always.

Service

The work was carried out in a very satisfactory manner, and I was very happy with the service.

Service

Always friendly and helpful offering assistance

Service

although the reason for my visit was completed satisfactory on my return home I found that the service warning was illuminated so the service status still showed statutory service and emission test not done so a round trip of 80 miles to reset

Service

All arrangements were first class

Service

It was fine, staff always polite and courteous

Service

Service dept. Did what was wanted

Service

Always excellent service

Service

they did everything that was required satisfactory

Service

Service and quality of personnel

Service

Always good service at Grassicks, competent staff and very approachable.

Service

This job was an urgent repair to the rear window and I was impressed by the no fuss, no problem response and the swift effectiveness of the repair. In all it was 1.5hrs.

Service

Grassicks are a very professional operation with great attention to detail at each stage of the service process. They are always helpful and courteous.

Service

The car passed it's MOT.

Service

Very courteous and attentive and kept me informed. Job completed to a very high standard

Service

Was speaking to the sale consultant on the phone and mentioned the car was due a service, he arranged for the service dept to call and book us in.

Service

Car was booked in quickly and efficiently

Service

Work took much longer than Had been suggested

Service
Thank you very much for your comments and I am pleased to learn that overall you believe that we give a good service. I am sorry that we misled you on timing and it was our mistake. We had omitted to allow enough time for the correct service and MOT. Thank you for bringing this to our attention and we will discuss this with our Service Team.

Well,I came in because I thought I had a fault with my adaptive headlights with high beam assist,The man at the desk was very helpful and because I stayed 130 miles away he said would look at it asap.Nothing was faulty - Now that is service!!!!......

Service

The welcome, service and attentiveness of all the staff at Grassicks is great.

Service

There were no issues that caused me any concerns, The serviced was completed quickly and efficiently and service reception staff were polite and friendly as always.

Service

Excellent service from Grassicks

Service

Their usual excellent service, car returned spotlessly clean.

Service

Friendly helpful front desk team. Car returned on time and beautifully clean inside & out

Service

They sorted my problem with no fuss and were helpful

Service

My first purchase of a BMW was made at Grassicks and they have been just so welcoming, understanding and accommodating but what is so evident is the feeling that it comes naturally to everyone as soon as you arrive on the forecourt.

Service

Friendly n efficient

Service

The car was revives as expected

Service

The cost was horrendous. The first car I ever bought was a red MG Midget sports car and for the cost of having my front disks and pads replaced on my X3 I could have bought 2 x MG Midgets (in 1972 of course!) :)

Service

Courteous helpful manner in booking in via phone and very helpful staff on site.Job done quickly and efficiently. Very good waiting area and excellent coffee!!! I simply had oil added and tyre pressures checked and amended.

Service

My car was picked up from our house by a member of the Grassicks team,and returned to us later in the day. The work had been carried out and the car cleaned. Very pleased!

Service

Grassicks always display pride in being part of the BMW family and provide courteous attention when dealing with their clients.

Service

The part required for my car was the wrong part. Whether the wrong part ordered or the wrong item sent in error.

Service

The lady in service was really excellent and a credit to your company

Service

competent and friendly staff

Service

The service from start to finish was great

Service

They were helpful and squeezed my service in around the timings which suited me & my childcare needs.

Service

Previous experience livexup to!

Service

Nice people, very friendly couldn't do enough to help you , everything done properly,the car left spotless very satisfied and. that's why you i go back

Service

Issue resolved without fuss and promptly too.

Service

Good communication

Service

Work was done as agreed. Only issue was one outside of Grassick's control which is the general unavailability of replacement run flat tyres in this part of the world leading to several days when car is unavailable

Service
Thank you for your great scores for satisfaction & Ease of doing business. It is unfortunate that your tyre supplier, Kwik-Fit, did not have your tyres in stock & that it took time to establish this fact. We were then able to quickly supply suitable tyres at a convenient time for you. We hold a stock of at least 80 run-flat tyres at all times & get at least 2 tyre deliveries every day Monday to Friday. We also have good availability of Winter tyres too.

Responsive and listened to customer requirements

Service

Perfect service fitting in well with my schedule.

Service

From the outset, the service I experienced from more than one member of the team at Grassicks was outstanding. Nothing was too much bother and I was constantly updated on the progress of my build. Couldn't have been better

Sales

Shaun was extremely helpful and pleasant at every stage of the purchase, keeping us informed with the car's progress and answering any queries promptly. The car was delivered early and handed over when we wanted it

Sales

The Sales Executive, David, was first rate. Would recommend him to anyone

Sales

Dealt with Grassicks for a number of years, they know what I want and they deliver it

Sales

I have been a customer at Grassicks for about 10 years . I go back there because Coln Grassick and his staff are so courteous and helpful

Sales

As usual, Grassick's put their customers first. The welcome we received was very much appreciated. We were given as much time as we needed to decide on our choice of vehicle and were not rushed at all.

Sales

The purchase was easy, updates on the delivery of car and expectations well managed.

Sales

Great customer service with Shaun throughout- made it very easy.

Sales

As usual we were treated very well. Supplied with as much help and information as we wanted. No preasure sales just courtesy. It is good to know that. This garage is still family owned and independent, hope this continues for a long time.

Sales

Ryan is very personable and made it an easy process.

Sales

As always Alex is professional, helpful and gave us space to make up our own mind

Sales

Attitude of all staff and management was fantastic

Sales

I have given this score based on the fact that BMW Finance took a payment from my account for my previous car, even though I no longer had it and had been assured this would not happen.

Sales

We were uncertain which model would be most suitable for us and Mr McGregor was very helpful. He was very informative. The car was delivered on time and the whole process was without hassle.

Sales

The sales person Alex was great, he was friendly and wasn't too pushy trying to make a sale. He also allowed me to take a test drive in a M4 which was similar to the competition pack version I purchased. My friend also bought several cars there

Sales

Did what they said they were going to do when they said they were going to do it. Gavin was excellent, he explained everything clearly while not being pushy or impatient to complete the sale.

Sales

Satisfied for many years of dealing with Grassicks. No problems.

Sales

No hassles or pressure to move forward on anything and all contact was by mutual agreement

Sales

David & Rebecca were polite, professional & very knowlagable. Made the purchase a very easy & pleasurable experience.

Sales

Superb customer service from Grassicks. Best service I have received from a BMW dealer.

Sales

This dealer is the best one I've ever dealt with, the salesman Alex Taylor knows everything I needed to know - without hesitation. A test drive was offered as soon as I expressed an interest.