We are a long time family business and we pride ourselves in our great Customer Service.
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You are always receive a warm welcome when you visit the Grassicks garage.
They did what the said they would. The service team, Ivan and Neil in particular, were easy to talk with and polite and friendly.Courtesy transport to and from the city centre was an added bonus.
Staff very informative and prompt at contacting me.
I was met at the door of the garage, greeted and completed all the required details within a few minutes. I was offered a lift anywhere, or a complimentary breakfast at a nearby restaurant, or the use of a customer lounge.
Arranged with one call. Breakfast provided while we waited. Work completed as promised. Faultless service, but no more than I have come to expect from BMW.
Always treated well by all the staff which is not always the case with the motor industry.
Very positive experience
All staff helpful and very pleasant
My service light in my car has remained on even though my car was recently serviced.
Ms Gordon our sincere apologise this has remained on our customer care team are contacting you now to arrange this to be resolved.
Quality service staff
Grassick's is easy to deal with and is still customer focussed
From the minute you enter the building, staff are confident, pleasant and efficient. I was kept up to date with progress and the service was completed on time.
It's a pleasure to do business with Grassicks
Again great and friendly customer service no complaints but cost is so high especially as now retired and less income available
Everything went smoothly, staff very pleasant.
Every thing went like clock work ,with the experienced staff.
Friendly, efficient, helpful and reliable
The service was performed satisfactorily.It seems that the service consisted of an oil/filter change, pollen filter change, a computer check/satnav update.I would prefer the service/parking brakes to be checked also.I had to retune the radio.
Always deliver great service and experience.
I have always found Grassicks staff very polite , pleasant and helpful.
Service advisor Ivan kept me update and workshop technicians always do a thorough job
Dropped the car off, identified the issue, fixed inder warranty and then delivered back to me in a few days.
Dealt with them for years, so hopefully the new owners will continue the excellent service previously experienced.
Work completed as requested.
Very good service. Picked up the car from my work and dropped it off again after a quick valet
Natasha looked after me throughout the experience and car was returned with winter wheels stored safely and car sparkling
All arrangements, including provision of a courtesy car, made in advance were delivered as expected and in a professional and courteous manner. The car was well valeted on return.
quick turn round with the service
Prompt reply to telephone. Convenient appointment. Comprehensive review of the service. Pleasant staff.
Nice people to deal with
Service department did a good job, but the garage does not give the same level of personal attention since it has been taken over.
I was disappointed that the parts were not available on the premises to rectify the faults found and that the software update required to be downloaded from a central computer before being available. I have yet to hear from the BMW centre re work.
Ivan is very helpful, pleasant and knowledgeable when my car required repairs to the traction control sensors.
Polite, friendly & prompt service.Clear explanation of work required.Communication to advise on progress made & on completion of work.Car returned cleaned inside & out.
Had no issues and it was an easy process that suited me.
Car was fixed happy with service and communication
Since the take over,noticed lack of staff at the desk ready to take phone calls or to hand over keys. Similarly the workshop must have had problems because the waiting room could not accommodate everyone. In Grassicks time these problems did not exi
I have outstanding queries re the work carried out.
Nice waiting room with decent coffee!Everything explained afterwards.
Efficient handling of my service
Nothing too much trouble
Was able to leave car before work and collect after with a lift to my work and collection again. This again being a very friendly and familiar driver.
The job was done efficiently and on time.
Winter wheels removed and replaced with the normal set. There was no charge
Service was only for wheel change-over (winter to summer), but nevertheless was completed within waiting time & car washed/vacuumed.
Well looked after over many years.
The guys / girls at Grassicks have always been professional & pleasant to deal with.
Grassicks are always fantastic / helpful to deal with
Always friendly and helpful to deal with. Service hand back could have been a little more informative.
The sales staff were very helpful and flexible. At handover, it was week 1 for the product genius, so a lot of gaps in her knowledge and even some info that was simply wrong. Not a big deal but perhaps more comprehensive training before starting.
The whole BMW experience was sold very well. I could very well be a repeat customer.