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ABOUT GRASSICKS BMW.

We are a long time family business and we pride ourselves in our great Customer Service.

Latest News & Events

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New Cars to view in our showroom

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Q4 Champagne Prize Draw Winner

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2017 ROAD TAX CHANGES FROM APRIL

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BMW i3 Service Inclusive

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Charity of the Year

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Contact Us

Contact Us

If you need to get in contact us for any reason you can Call us on 01738 630001. If it is out-with business hours please call and leave us a message or email bmw@grassicks.com

Grassick's Garage Ltd Complaint Procedure

Grassick’s Garage Ltd. Complaints Procedure We hope that you're pleased with any purchase you have made or service you have received from Grassick’s Garage Ltd, and that you will never have reason to complain - but if there's something you're not happy with, we would like you to tell the relevant team here about it so that we can try to put matters right for you. Grassick’s Garage Ltd is authorised and regulated by the Financial Conduct Authority. Complaint handling and dispute resolution process Contact us straight away. Either by calling 01738 630001 or by e mail to bmw@grassicks.com By post to: The Customer Care Manager Grassick’s The Triangle Dunkeld Road Perth PH1 3GA Escalating the complaint If after contacting us you feel we still have not resolved your complaint satisfactorily, please email or write to the Managing Director at the address above. If you wish to contact either BMW or MINI directly for any problems relating to a new car or a car still under the manufacturer’s warranty or to a manufacturing defect, please contact Customer Service – North on +44(0)370 5050160 or by e-mail to northcustomerservice@bmw.co.uk As an alternative Grassick’s are members of the Scottish Motor Trade Association (SMTA) and they operate a Complaints Conciliation Service for their Members. You can find out how and what the service offers customers by copying the link below to your browser. http://www.smta.co.uk/consumers.php?id=202 or calling 0131 331 5510 Grassick’s also subscribe to the Motor Industry Code of Practice for New Cars as well as their Service and Repair Code of Practice. The New Car Code of Practice sets out the standards that vehicle manufacturers comply with regarding; • New car warranties • Availability of replacement parts • Advertising • Complaint handling The Code details promises given by vehicle manufacturers and contains guidance to assist the consumer. As a subscriber to this Code we are fully committed to delivering and maintaining the highest levels of service to our customers. The Service and Repair Code commits us to: • Honest and fair services • Open and transparent pricing • Completing work as agreed • Invoices that match quoted prices • Competent and conscientious staff • A straightforward, swift complaints procedure The Motor Codes Advisory and Conciliation Service will offer free impartial advice and when appropriate an Alternative Dispute Resolution (ADR) service that we are fully committed to in the event that you are not satisfied with the outcome of a dispute. For further information, you can visit their website at www.motorcodes.co.uk or call their Consumer Advice Line: 0800 6920825.

Meet the team

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Alex Taylor

Sales Executive
  • Years at the dealership 14
  • Years in the industry 39
  • Department Sales
  • Hobbies Playing Golf

David MacDonald

Sales Executive
  • Years at the dealership 5
  • Years in the industry 30
  • Department Sales
  • Hobbies Listening to Music and watching Motorsport

Scott Henderson

Sales Executive
  • Years at the dealership 4
  • Years in the industry 8
  • Department Sales
  • Hobbies Playing Football and spending time with his family

Rebecca Stewart

BMW Genius
  • Years at the dealership 3
  • Years in the industry 3
  • Department Sales
  • Hobbies Going to the gym and going out for dinner

Graeme McGregor

Sales Executive
  • Years at the dealership 1 Year
  • Years in the industry 40
  • Department Sales
  • Hobbies Playing Golf

Shaun Flaherty

Sales Executive
  • Years at the dealership 6 months
  • Years in the industry 3
  • Department Sales
  • Hobbies Spending time with family and watching motorsport

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Courteous, well informed and efficient staff.Work on car completed promptly.

Service

This is the second time the car has been in for the same fault

Service

Friendly staff and work done in the timescale promised.

Service

Very good thankyou

Service

Friendly good service

Service

Grassicks are an excellent dealership which always puts customer care first which in the days of the larger dealer groups is very rare.

Service

I went through Grassicks for body and alloy repairs so I could use their preferred repairer and consequently ensure they were aware of the full history of my car. They even did a QE AND gave me a courtesy car for 2 weeks.

Service

Helpful staff and work completed satisfactorily within time indicated

Service

Service was completed exactly as expected, the work was explained, the car was returned quickly, and all work undertaken was covered by the 5 year service plan

Service

All requested work completed on time as promised and the car returned beautifully cleaned.

Service

The service and the cleaning afterwards were good. What pulled my mark down was "listening". I specifically asked if the headlamp washer cover could be put back on during the service. I didn't ask for a £700 quote for other work to come 2 days later.

Service

They did what they said they would do and within the agreed timescale.

Service

Service from this dealer is excellent

Service

Friendly,helpful ,efficient staff. All arrangements carried out as planned including the provision of a courtesy car.

Service

Everything was done as requested

Service

They did what was asked, and saved me money by recomending against another request.

Service

No problems

Service

They are very accomidating when I've had to move my appointment a couple of times, no issues. When you get there you are greeted well and kept up to date with progress and if there's any extra problems they will come and explain things to you.

Service

This is my second visit to get my wheels sorted. A little annoyed that no one had ordered the msport stickers for them so I'll now need to make a thirds 70 mile round trip to get them put on.

Service

Prompt arrangements for date; great customer service/ attention at garage and good follow up on what was needed/ ready time

Service

Usual high standard from Grassick's

Service

Faultless service from entering the building to leaving in my car. Friendly staff, efficient service completed ahead of the estimated time, comfortable lounge etc.Grassicks never fail to deliver which is why I keep going back when I buy a BMW

Service

Past servicing satisfaction continues even after I am now retired!

Service

Car picked up and repaired as stated.

Service

It took longer than I was expecting to switch the winter wheels for the summer wheels, almost 2 hours. Whilst its always really nice to have your car washed and normally this is done to a good standard. On this occasion it wasn't very clean.

Service

Excellent service throughout

Service

Phoned to make appt to change winter /summer tyres. Collection from home is on Thursdays which I couldn't do. Rather grumpy (unusual for Grassicks!) receptionist said they would get back to me with another date . They didn't - I went in 3 days later

Service

The service received was as exected.

Service

Efficient way in which the booking was handled, the service was done and our welcome at the garage.

Service

HIGH STANDARDS EVERY SERVICE

Service

Service with a smile and you always go that extra mile.

Service

Always excellent service from the bmw staff

Service

I have always enjoyed excellent service from Grassicks - a a garage which is a joy to be with. But something has changed recently. They don't return phone calls, there seems to be no continuity of service, they don't seem willing to address faults

Service

good friendly service

Service

Work was carried out as planned and on schedule.

Service

Everyone from show room staff, reception, service technicians who we met were cheerful, helpful and did everything they could to make our visit pleasant and accommodating. We travelled over 100 miles to Grassicks because of this!

Service

Friendly and customer focused

Service

good and prompt service.

Service

Fitted my car in at a time which was convenient for me and probably not that convenient for them

Service

Fitted in service at last minute and kind enough to give me a courtesy car.

Service

As always we find the service and attention absolutely first class

Service

Car is always cleaned to a high standard and staff are friendly.

Service

Service was good. Only problem was with a slow puncture which I had to return to get repaired.

Service

The problem was satisfactorily fixed

Service

Great service thanks.

Service

I travel over 200 miles to get my car serviced at Grassicks which should speak for itself.

Service

Very helpful and really went the extra mile to fix my issue

Service

Rear Wheels balanced - cured wheel shudder

Service

Very good service as always.

Service

Comprehensive and friendly service

Service

Grassicks always do a good job, they are very professional and helpful.

Service

Work explained to me, received car back when I wanted it, car cleaned thoroughly

Service

One or two little things in car were not done on this M O T

Service
Thank you for your feedback. You know that your car failed the MOT test & considerable time was spent carrying out the necessary repair. This left insufficient time to then re-programme your car. This was explained to you on collection & we had understood that you required your car to be ready so that you were not delayed. We are sorry that under these circumstances we were unable to complete all the work on the day. Thank you for your 'still the best BMW garage in the area' comment.

My car was taken on time and was ready for collection at the time specified.

Service

Rear rattle still there. Car required for full day which I have to arrange

Service

Slightly late in returning the car.

Service

salesman excellent from start to finish

Service

Responded well to my problem which was solved within the time given, a quality service.

Service

A visit to Grassicks is always a completely satisfying experience.Their care consideration and attention to customer needs is exemplary.

Service

Dealt with a difficult situation very well.

Service

The quote for replacement front tyres was too expensive. I purchased the tyres from National Tyres locally saving £100 00

Service

Excellent service and work carried out to a high standard would recommend Grassicks to other people.

Service

I always receive the best service at grassicks so that's why.

Service

The people on reception were so friendly and helpful and my car was fixed in the timescale given and repair was perfect. Also, got full check done of car which was an added bonus!

Service

Customer service was excellent. The lady kept me informed of what was happening.

Service

Always given excellent service

Service

Always a pleasure to visit Grassicks however we had concerns about warning lights on the dash. We were not initially given a satisfactory explanation as to their meaning and consequences until we pressed the issue.

Service

Took time to diagnose problem and gave me courtesy car. Kept me informed of progress.

Service

Usual excellent standard of service from Grassick's Garage. They are very professional in everything they do.

Sales

Because we were very pleased with the people who dealt with us

Sales

The service from Ryan McGregor at Grassick's was excellent. However I was very disappointed with BMW Finance who were very unhelpful throughout and made the old car collection a debacle - otherwise this would have been 5 stars

Sales

excellent understanding OF MY REQUIREMENTS AND COOPERATION

Sales

Cannot give a 5 because my choice of car was for caravan towing. I selected the factory fitted tow bar and electrics. I expected the electrics to incorporate the 13 pin Euro socket to include full electrics for battery & fridge This is not the case

Sales

At BMW's garage in Perth, the sales staff helped us to find the model fittied to our needs. A test drive was arranged immediately and the agreement made. The whole process was smooth and well organised from start to handover of the vehicle.

Sales

Because Scott let me know what was happing every step of the way x

Sales

Nothing was an issue, and the options available to us were discussed at length

Sales

Salesman asked what I required for him to win my business, rather than try to tell me what I wanted. Efficient purchase process. Had full attention of salesman during delivery and was given full introduction to car.

Sales

I was expertly looked after by Alex Taylor who helped me choose and design my new car. His assistance was invaluable and he made the whole process very straightforward for me. He made sure I was happy with the pricing and took care of the finance.

Sales

I felt that the salesman was interested in my personal needs and everything I wanted was dealt with.

Sales

Friendly and very efficient service - a pleasure to deal with.

Sales

could not fault our experience - Scott Henderson is an asset to the company

Sales

Ryan McGregor is a fantastic guy. From start to finish it was just so easy thanks to him. We have bought BMW cars from Grassick's over the years and we will keep going back as from purchase to delivery was fantastic. Ryan kept us posted at all times

Sales

Returned to Grassicks to purchase 3rd BMW. Always friendly and helpful service, would not go elsewhere for a BMW

Sales

Family run businesses

Sales

Shaun Flaherty , Grassicks looked after me well and dealt with one slight misunderstanding with ease to make the whole purchasing process straight forward.

Sales

The high professionalism of the sales man and the back up technical team with all negotiations conducted in a comfortable well laid out showroom.

Sales

the service given to me was the best i have ever had. in choosing the car i had decided on it was explained in detail to me and i was given two test drives. the cari chose is superb and i am delighted.